Medical Assistant - PCP Mansfield

OhioHealth

About The Position

This position performs administrative and clinical duties delegated by the physician and assists with patient care in compliance with the Ohio Administrative Code. Duties vary by office size and specialty and include routine clinical and administrative work needed to support the practice. The role facilitates patient flow, prepares patients for visits, and provides services as directed by providers in accordance with their licensure, applicable policy, and scope of practice. The schedule is four 10-hour days, with a day shift and 40 scheduled hours per week. The Medical Assistant supports continuity and quality of care through patient communication and collaboration with the healthcare team. The role also maintains current practice information and the electronic medical record, monitors quality and efficiency, contributes to improvement activities, and completes required training. Additional responsibilities include supporting standard work, serving as a resource in areas such as quality and EMR use, and training new staff as a clinical preceptor.

Requirements

High school diploma or equivalent.
One of the following: completion of a high school Medical Assistant Career Technical Program; graduation from an accredited School of Medical Assisting; completion of Military Medic training; certification as a Paramedic (EMT-P); or at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
High School or GED is listed as required.
Basic Life Support (BLS) certification from the American Heart Association.
Successful completion of Care Connect EMR documentation skills.
Compliance with scope-of-practice requirements.

Responsibilities

Facilitate efficient and effective patient flow, prepare patients for visits, and provide services as directed by providers in accordance with licensure, policy, and scope of practice.
Successfully complete Care Connect EMR documentation skills.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR inbox.
Maintain and clean the environment, work area, and equipment, and communicate equipment malfunctions to appropriate personnel.
Communicate respectfully and compassionately with patients and customers.
Communicate, collaborate, and anticipate the needs of the healthcare team to support continuity and quality of care and coordination of services.
Collect and monitor patient data and report patient data and needs as directed.
Maintain documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement activities, and make and implement recommendations to improve operational efficiency and introduce new services in areas of responsibility.
Maintain professional competence and skills through ongoing study of the field and best practices.
Complete required ongoing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives, and act as a role model.
Serve as a subject-matter expert or resource for the department, unit, or practice in areas such as quality, performance improvement, and EMR use, including as an EPIC Super User.
Oversee efficient and effective patient flow, prepare patients for visits or admissions, and provide services and education as determined by providers and consistent with licensure and policy.
Lead and support development of standard work and necessary customizations.
Serve as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.
Focus on safety, quality, and efficiency when performing job duties.