Medical Assistant

GoHealth Urgent Care • Wilmington, DE

3d • $20 - $27

About The Position

ChristianaCare and GoHealth Urgent Care operate urgent care centers across Connecticut. The Medical Assistant supports examination and treatment of patients under the direction of an urgent care provider, while helping deliver a welcoming, efficient patient experience. The role includes patient registration and check-in, collecting and recording patient information and vital signs, preparing specimens for laboratory analysis, and preparing treatment rooms.

The position also supports front-desk operations, patient flow, point-of-care testing, referrals, supply inventory, medical records, equipment quality controls, and opening and closing procedures. Additional duties may be assigned, and management may revise the position description.

Requirements

• High school diploma.
• Graduate of a Medical Assisting Program.
• Basic Life Support (BLS) certification at the time of hire, obtained through the American Red Cross or American Heart Association.
• At the time of hire, hold one of the following certifications: CCMA, CMA, RMA, NCMA, or NRCMA.
• Alternatively, in lieu of an approved Medical Assistant certification, the employer accepts graduation from an accredited school of nursing, LPN or RN credentials, or EMT certification verified through the National Registry of Emergency Medical Technicians.
• CPOE certification for order entry within two weeks of the start date.
• Basic Medical Assistant skills.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, able to use experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all persons fairly, respectfully, and sensitively to cultural and social differences.

Nice To Haves

• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Register patients, collect required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep patients informed of their status.
• Inform technical staff about patient flow.
• Interview patients to verify information, record medical history, and confirm the purpose of the visit.
• Measure and record preliminary physical tests and vital signs, including blood pressure, weight, and temperature; escalate critical cases to the provider as needed.
• Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
• Draw and collect blood samples and prepare specimens for laboratory analysis.
• Prepare treatment and examination rooms and maintain supplies in exam rooms, at the front desk, and in the reception area.
• Complete order sheets to maintain supply inventory and regularly check supply expiration dates.
• Maintain medical records and scan charts to patient files.
• Answer phone calls and collect and sort incoming and outgoing postal correspondence.
• Keep the reception area well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on, immersive training and coaching program, including classroom and shadowing days alongside peers.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Generous paid time off, starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED