Medical Assistant Advanced Heart Failure Clinic

Banner Health • Phoenix, AZ

2d • Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and direct patient care in Banner - University Medical Center's Advanced Heart Failure Clinic. The role contributes to a positive patient experience by preparing patients for examinations, recording clinical information, assisting with procedures, coordinating care, and supporting clinic operations. The position works under the direct supervision of providers and collaborates with staff, physicians, patients, families, and external health care contacts.

Clinic duties include taking vitals and patient histories, performing EKGs and phlebotomy, conducting six-minute walk tests, assisting with procedures, processing provider orders and prescription refills, scheduling appointments, screening patient messages, communicating test results, and following up with team members. Administrative support may include answering phones, checking in patients, coordinating referrals, maintaining records, and ordering and stocking supplies. The role also involves patient education and building ongoing relationships with heart failure patients.

The position is full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m., on the day shift. Uncertified Medical Assistants may be considered and have 12 months from the start of employment to obtain national certification; study materials and certification costs are provided by Banner. The clinic offers specialty skills training, multidisciplinary teamwork, and opportunities for career advancement and tuition assistance.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
• Active Medical Assistant certification is required: RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT. Uncertified Medical Assistants may be considered and must obtain national certification within 12 months of starting employment.
• BLS certification is required upon hire.
• Strong computer skills, including the ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized manner.

Nice To Haves

• Medical Assistant experience in a busy specialty clinic.
• Cardiology experience.
• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores; report signs of a change in condition to the clinician.
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and follow universal precautions and personal protective equipment practices.
• Prioritize patient flow through the clinical process.
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, appointments, and clinic, hospital, and ancillary treatment or test scheduling.
• Communicate test results to patients and support clinicians in providing optimal patient care.
• Provide clerical support and maintain complete patient records, including relevant laboratory, authorization, imaging, hospital, and prior-care documentation; provide accurate billing information promptly.
• Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines.
• Perform basic equipment maintenance and coordinate repairs when needed.
• Order supplies as directed and stock patient care areas; manage medication-related tasks, including expired medications, equipment, and recalls.
• Take patient vitals, complete intakes, perform EKGs, phlebotomy, and six-minute walk tests, schedule appointments, process provider orders, screen patient messages, follow up with team members, and handle prescription refills.
• Support patient education and build ongoing relationships with heart failure patients.
• Complete required onboarding and orientation activities, including simulation training as directed.
• Communicate effectively with internal and external customers and demonstrate service orientation and teamwork.

Benefits

• Scrub allowance.
• Banner-provided Medical Assistant certification study materials and payment of certification costs for uncertified Medical Assistants.
• Pay increase upon passing the certification exam and achieving certified status.
• Opportunity to advance on the Medical Assistant career ladder.
• Tuition assistance for further education.
• Specialty skills training in a unique clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED