Clinical Navigator, Heart Failure & Advanced Heart Failure, Onsite, Camden

Virtua Health

2d•$79,719 - $123,934•Onsite

About The Position

The Clinical Navigator, Heart Failure & Advanced Heart Failure, serves as a single point of contact for referring physicians, patients, and caregivers, connecting them with clinical and supportive care services available through Virtua and in the community. The role facilitates appointments with specialty physicians and helps patients understand their diagnosis, treatment options, and available resources, including appropriate clinical research studies and technologies. The navigator coordinates consults and support services, follows patients throughout the care continuum—including inpatient admissions—and collaborates with inpatient care management. The role also participates in multidisciplinary planning, tracks outcomes, supports strategic planning and performance improvement, develops and presents patient education programs, and conducts outreach to build positive relationships with key customers. This is an onsite, full-time position at Lourdes Health System in Camden, New Jersey, with one of three listed schedules: 7:30 a.m.–4:00 p.m., 8:00 a.m.–4:30 p.m., or 8:30 a.m.–5:00 p.m. The position is listed at an annual salary of $79,719–$123,934; actual pay varies based on experience, internal equity, and market alignment.

Requirements

Experience in the specialty is required.
Problem-solving, decision-making, and critical-thinking skills.
Excellent leadership, organizational, written and verbal communication, and interpersonal skills.
Ability to work in a self-directed environment and work with and lead teams.
Excellent presentation skills.
Ability to implement professional and community-based education programs.
Competency with Microsoft Office.
Active New Jersey RN license.

Nice To Haves

BSN preferred.
OCN preferred.
Database or registry software experience preferred.

Responsibilities

Serve as an essential link between patients and other care providers.
Help patients understand their diagnosis, treatment options, and available resources, including appropriate clinical research studies and technologies.
Facilitate appointments for specialty physician consultations and support services within established service standards.
Follow patients throughout the care continuum, including inpatient admissions, and collaborate with inpatient care management resources.
Participate in multidisciplinary planning conferences.
Collect data, track outcomes, and support strategic planning processes.
Prepare and deliver reports to Virtua committees and other groups demonstrating outcomes and performance improvement activities.
Develop, plan, and present patient education programs and tools.
Conduct outreach to establish and maintain positive working relationships with physicians, office staff, diagnostic staff, nurses, radiology staff, social services staff, and other key customers.
Adhere to established productivity benchmarks.