Medical Assistant - Lake Forest

Concentra•Lake Forest, CA

About The Position

The Medical Assistant performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility functions as needed, including registration and referral management. The role delivers efficient, accurate one-on-one patient care in a fast-paced environment, with a focus on quality clinical care and an excellent patient experience. The position also includes front- and back-office clerical duties, patient-flow support, equipment and supply maintenance, accurate documentation, and compliance with HIPAA guidelines, safety rules, and applicable state regulations. Duties may change at any time and are not limited to the activities listed in the job description.

Requirements

Graduate of an accredited medical assistant program, with completion of an externship highly preferred; alternatively, at least one year of direct patient-care experience as a medical assistant, or military medical specialist experience. Must meet credentials required in the state of employment and applicable regulations.
Customarily has at least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Clear and professional verbal and written communication skills.
Teamwork focus and ability to maintain working relationships with peers and center leadership at all levels.
Must participate in initial and ongoing required training.
Must obtain all certifications required of Medical Support Specialists, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

Working knowledge of occupational medicine requirements, state specific.
Graduate of an accredited medical assistant program with completion of an externship.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations by taking vital signs and performing required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies, clean rooms and equipment, and stock exam rooms.
Operate and maintain medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Notify the supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist center leadership with patient flow and volume, and keep patients informed of expected wait times throughout their visit.
Perform front- and back-office clerical tasks associated with patient care and record keeping, ensuring documentation accuracy.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results and paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.