Medical Assistant

Eisenhower Health•Rancho Mirage, CA

9d•$21 - $31

About The Position

Coordinates patient care from escorting patients to exam rooms through vital-sign collection, exam preparation, and discharge, while ensuring accurate documentation of patient care activities. The role supports providers and clinic operations by preparing patient records, coordinating tests and referrals, responding to patient requests, and maintaining rooms and supplies. The position serves patients from neonates and infants through geriatric patients and has high potential exposure to blood-borne pathogens.

Requirements

High school diploma, GED, or higher-level degree.
Medical Assistant course completion if hired after March 1, 2025.
American Heart Association BLS certification.
Ability to adapt quickly to changing priorities and unexpected situations.
Ability to communicate and interpret using medical terminology.
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect.
Ability to communicate positively and professionally.
Ability to handle difficult and stressful situations calmly and professionally.
Ability to operate general office equipment, including a computer, printer, scanner, and telephone.
Ability to organize information or data for easy retrieval and use.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and other relevant software applications.
Critical thinking skills.
Self-starter with the drive to take action without prompting.
Written and verbal communication skills.

Nice To Haves

Medical Assistant certification.
Healthcare experience.

Responsibilities

Demonstrate compliance with the Code of Conduct and compliance policies; address compliance questions or concerns and report suspected violations.
Escort patients to exam or procedure rooms; obtain medical and social history, vital signs, height and weight, allergy information, and medication reconciliation information, and record it accurately and promptly in the EHR.
Assist providers by ensuring appropriate preparation, examinations, and diagnostic testing take place without error or delay.
Process referrals to other provider offices.
Prepare patient EMR charts accurately and promptly.
Gather reports, laboratory results, studies, and other information pertinent to upcoming appointments.
Place appropriate orders for films, labs, and other studies accurately and promptly.
Collaborate with patient scheduling and schedule patients as needed.
Respond to patient questions and requests promptly and appropriately.
Fax and copy necessary information for insurance companies, provider offices, and facilities.
Respond to patient pharmacy requests in collaboration with providers.
Answer phones, retrieve voicemail messages, and return calls promptly and appropriately.
Use time between patients to clean and stock rooms, copy documents, file, and assist with medical and office supplies inventory or ordering.
Obtain provider or patient signatures on appropriate documents.
Accept responsibilities only within scope of practice.
Maintain professional boundaries in all patient interactions.
Perform other duties as assigned.