Medical Assistant

American Oncology Network•Olympia, WA

17h•$21 - $29•Onsite

About The Position

The Medical Assistant assists physicians with medical procedures in an office setting and is responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role performs patient intake and documentation, supports physicians with procedures and testing, and helps maintain laboratory compliance, supplies, safety, and equipment. The position may require travel among AON locations and overtime when sufficient notice is given.

Requirements

High school diploma or GED.
Certifications and licenses as required by the state where employed.
BLS certification required.
Valid driver’s license and access to a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with ability to perform venipuncture.
Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, organizational, and detail-oriented skills, including ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
Good command of English and effective oral and written communication; active listening and ability to provide balanced feedback.
Strong customer focus and ability to support quality, operational effectiveness, collaboration, and positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing demands from multiple stakeholders and locations.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience or proficiency with an EMR.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform required quality control procedures before patient testing and document quality assurance corrective actions.
Perform laboratory blood work and blood draws; follow procedures for specimen handling and processing, and complete technical laboratory procedures accurately and promptly.
Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
Maintain test report, quality control, equipment, and checklist records in accordance with regulatory requirements.
Follow AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for physicians in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspirations, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Thoroughly document testing and treatment in the medical record; prepare encounter forms or complete EMR superbill steps to charge for services.
Show physicians critical blood counts according to guidelines and obtain relevant scans and CDs for physician review.
Maintain adequate supply inventory and place purchasing orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties necessary to keep the laboratory compliant with state and federal regulations, including completing the required annual CEUs for C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with laws and regulations related to patient care, patient rights, safety, billing, and collections, as well as AON and departmental policies, IT policies, and the Disaster Recovery Plan; maintain patient confidentiality.
Assist in training new employees in related job duties.
Work at any AON location as needed to meet business needs and work overtime when given sufficient notice.
Perform other job-related duties as requested by a supervisor or management.