Medical Assistant

Arrowhead Orthopaedics•Chino Hills, CA

About The Position

The Medical Assistant works under the supervision of the Clinical Manager and assists an assigned provider with all aspects of patients’ clinic visits. The position primarily takes place in the clinical office and involves a high volume of duties that must be performed to a high standard. The Medical Assistant handles confidential patient files and must maintain privacy, discretion, and professionalism. The role is hourly, with workdays typically scheduled within a five-day workweek; hours and days may vary based on operational needs, in compliance with California wage-and-hour laws. The Medical Assistant must remain available to the physician and patients during clinic and may leave an ongoing clinic only with the Clinical Manager’s direct permission. Computer skills and appropriate use of the office’s programs are needed for the work.

Requirements

High school diploma or equivalent.
CPR certification required.
Ability to type 40 words per minute.
Ability to operate a computer and scanner and use software programs including Microsoft Outlook.
Required telephone etiquette, superior customer service, and professional communication skills.
Flexibility and ability to multitask in a stressful setting.
Ability to demonstrate professional interpersonal skills, organization, time management, reliability, attendance, teamwork, and high standards of service.
Must submit to and obtain a negative result on the pre-employment drug screening.
Must pass a background check.
Must be legally authorized to work in the United States; employment eligibility will be verified through E-Verify.

Nice To Haves

Medical Assistant Certificate preferred.
1–3 years of experience as a Back Office Medical Assistant in an orthopaedic medical office preferred.

Responsibilities

Ensure authorizations are complete for patient visits.
Ensure necessary diagnostic studies and reports are available for provider review.
Document patient visits in the EMR using appropriate templates, including histories, medications, past medical and surgical history, weights for new and preoperative patients, and vital signs.
Document changes in patients’ conditions since their previous visits.
Mark charges for services rendered as directed by the physician and ensure the EMR documentation supports those charges.
Confirm documentation for ordered diagnostic testing, therapy, or surgical procedures and forward appropriate authorizations.
Complete and submit orders as directed by the provider, follow up on their completion, and report denied or incomplete orders to the provider.
Perform clinical procedures within the scope of certification and training, under a licensed provider’s direction and supervision.
Prepare medications and injections as ordered, verifying medication, dosage, expiration date, and lot number.
Assist with and perform EKGs, including patient preparation, lead placement, and documentation.
Remove sutures and provide basic wound care, including cleaning, dressing changes, and patient education as directed by the provider.
Monitor patients during and after injections and promptly report adverse reactions or concerns to the provider.
Document treatments in the EMR and complete charting within 24 hours of the date of service.
Act as a liaison between patients and the provider; return patient calls and portal messages the same day and document instructions or concerns in the patient chart. Route clinical questions to the provider.
Work with the Office Manager and designees to ensure the provider is scheduled appropriately and notify front desk staff of schedule delays.
Stock exam rooms with medical supplies and linen; clean rooms and remove dirty linen and red-bag waste daily.
Clean dirty instruments and prepare them for sterilization on the assigned weekly day.
Perform other responsibilities as requested by the Clinical Manager or designees.
Comply with safety program requirements, including safe work practices, training, use of protective equipment, and reporting safety concerns or hazards.
Follow the employer’s code of conduct and demonstrate ethics and integrity.