Medical Assistant

GoHealth Urgent Care • Middletown, DE

12d • $20 - $27

About The Position

The Medical Assistant assists in the examination and treatment of patients under the direction of an urgent care provider. The role also manages patient check-in and registration, interviews patients, measures and records vital signs, collects blood samples, prepares specimens for laboratory analysis, and prepares treatment rooms for examinations.

The position supports patient flow and day-to-day urgent care center operations, including registration and insurance verification, appointment scheduling, referrals, patient communication, point-of-care testing, medical record maintenance, supply inventory, equipment quality checks, and opening and closing duties. Additional duties may be assigned, and the position description may be revised by management.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification at the time of hire, obtained through the American Red Cross or American Heart Association.
• One of the following certifications at the time of hire: CCMA, CMA, RMA, NCMA, or NRCMA, from the specified certifying organization(s).
• Alternatively, an accredited school of nursing graduate or an LPN, RN, or EMT certification holder may qualify in lieu of an approved Medical Assistant certification; EMT certification must be verified through the National Registry of Emergency Medical Technicians.
• CPOE certification for order entry within two weeks of the start date.
• Basic Medical Assistant skills.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, able to use experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all persons fairly, respectfully, and sensitively to cultural and social differences.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Conduct patient registration, including obtaining required paperwork and insurance documentation and verifying insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep patients informed of their status.
• Inform technical staff about patient flow.
• Prepare patients for examination by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests and measure vital signs, escalating critical cases to a provider as needed.
• Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
• Stock supplies and maintain exam rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
• Maintain medical records and scan charts into patient files.
• Answer phone calls and collect and sort incoming and outgoing postal correspondence.
• Ensure the reception area is well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on, immersive training and coaching program, including classroom and shadowing days alongside peers.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Generous paid time off, starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED