Medical Assistant

Dermatology Solutions Group: AL . FL . GA . MS•Athens-Clarke County, GA

About The Position

The Medical Assistant assists Medical Providers with the day-to-day delivery of health care and patient care management. The role reports directly to the Office Administrator and receives indirect supervision from Physicians, Advanced Nurse Practitioners, Physician Assistants, and DSG Management. It is patient-focused, with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes. The Medical Assistant supports patients and providers throughout clinic visits and procedures, maintains accurate electronic health records, prepares and maintains clinical rooms and equipment, and responds to patient communications. The position also supports scheduling, referrals, medication requests, specimen tracking, prior authorizations, compliance, and professional development. Travel to the main office and satellite locations may be required where applicable.

Requirements

High school graduate or GED.
Current certification.
Knowledge of medical practice operations and patient care standards.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments.
Knowledge of common safety hazards and precautions.
Ability to assist with a variety of common office procedures and take vital signs when applicable.
Ability to develop and maintain clinical quality assurance.
Ability to identify and proactively solve issues.
Ability to maintain accurate records and record test results.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to use good reasoning and judgment and react calmly in emergency situations.
Ability to establish and maintain effective working relationships with patients, medical staff, co-workers, and the public.
Ability to read, write, and communicate effectively orally and in writing.
Knowledge of basic arithmetic and medical terminology.
Ability to use electronic medical record technology as a primary means of documentation.
Proficiency operating a computer keyboard.
Ability to stand for extended periods; push, pull, and reach; and occasionally bend, sit, stoop, and stretch.
Full range of body motion, including handling and lifting patients.
Hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and medical equipment.
Normal range of hearing and eyesight to record, prepare, and communicate appropriate reports; close, distance, color, and peripheral vision, depth perception, and ability to focus.
Ability to occasionally lift and carry up to 20 pounds.
Ability to relocate to other jobs or office locations.
Valid driver’s license and good driving record.

Nice To Haves

One year of medical experience in a physician’s office or an equivalent combination of training and experience is preferred; highly motivated new graduates will be trained.
Maintenance of professional certification, if applicable.

Responsibilities

Ensure an excellent patient experience through interactions by phone, in person, and online.
Document visit notes accurately and completely in the health record on the same day as the patient visit.
Prepare patients for examination and treatment by escorting them to exam rooms, documenting history and chief complaints, verifying medical and surgical histories and current medications, and taking vital signs when applicable.
Review and complete required surgical documents and recent test results and correspondence before surgery, following practice protocol.
Consult with Medical Providers before patient visits about incomplete tests, consultations, or orders.
Respond to patient communications and questions in a timely manner, usually the same day or within 24 hours.
Prepare, clean, stock, and maintain exam and treatment rooms; clean and sterilize instruments and ensure required equipment and instrumentation are ready for clinic.
Prepare and maintain clinical supplies and equipment needed for daily clinic and patient care.
Ensure required consents are reviewed, initialed, signed, and dated before treatment.
Administer injections and assist with examinations and office procedures as needed; provide other patient care services as directed by Medical Providers.
Remove sutures as directed by Medical Providers.
Address assigned telephone encounters daily.
Complete delivery or transmission of patient e-prescriptions on the same day when directed by Medical Providers; respond to medication requests and questions the same day when possible or within 24 hours.
Verify patient and specimen information, record tissue specimens, and enter them into the specimen log.
Assist with scheduling tests and treatments and processing referrals to other providers.
Create, maintain, copy or scan, and file patient encounters, records, and other documents in the electronic patient record as required.
Perform medication prior authorizations as necessary.
Follow Standards of Conduct and complete compliance and other required training.
Participate in professional development activities and maintain professional affiliations.
Maintain strict confidentiality and treat co-workers, medical providers, patients, and visitors with dignity and respect.
Perform other related duties as required and assigned.
Travel to the main office and satellite locations where applicable.