Medical Assistant - RGPA
About The Position
The Medical Assistant supports patient care and smooth day-to-day office operations through customer service, communication, clinical support, and administrative tasks. The role is in the Pediatrics department at RGPA in Rochester, New York, and is scheduled for 40 hours per week, with possible schedules of 8:00–4:30, 8:30–5:00, or 11:30–8:00. The Medical Assistant supports providers and nursing staff, helps manage patient flow and records, and maintains clinical rooms, equipment, and supplies. The role includes patient-facing clinical work and requires continual movement, lifting and moving equipment, and responding to patient and safety needs in clinical environments.
Requirements
- Strong customer service skills.
- Strong computer skills.
- Strong communication skills.
Nice To Haves
- Associate degree preferred.
- Two years of pre-hospital care activities or acute/critical care experience preferred.
- Medical Assistant Certification preferred.
- For Elder ONE employment, one year of experience with a frail, elderly population preferred.
Responsibilities
- Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
- Obtain and document patient vital signs, history, and screenings, and promptly report abnormalities.
- Perform EKGs, phlebotomy, and point-of-care testing; collect and process specimens for external testing.
- Assist providers and nursing staff during procedures and clinical care activities.
- Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
- Provide patient education and instructions under provider or RN guidance.
- Maintain exam and treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
- Order and track clinical supplies; assemble information packets and support provider communications.
- Support patient flow through check-in and check-out, scheduling, referrals, insurance verification, and phone management.
- Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.
- Escort patients to ancillary services, such as the lab or radiology, as needed.
- Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
- Compile data from patient records for quality assurance and improvement activities when requested.
- Process payments and charge entry; manage non-clinical office supplies and distribute mail.
- Perform other duties as assigned to ensure smooth practice operations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
