Medical Assistant - RGPA

Rochester Regional Health•Rochester, NY

1d•Onsite

About The Position

The Medical Assistant supports patient care and day-to-day office operations through clinical assistance, patient interaction, and administrative support. The role works in the Pediatrics department at RGPA in Rochester, New York, for 40 hours per week, with schedules of 8:00–4:30, 8:30–5:00, or 11:30–8:00. Excellent customer service and communication skills are important to the position.

Requirements

Strong customer service skills.
Computer skills.
Communication skills.

Nice To Haves

Associate degree preferred.
Two years of pre-hospital care activities or acute/critical care experience preferred.
Medical Assistant Certification preferred.
For Elder ONE employment, one year of experience with a frail, elderly population preferred.

Responsibilities

Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
Obtain and document patient vital signs, history, and screenings, and promptly report abnormalities.
Perform EKGs, phlebotomy, and point-of-care testing; collect and process specimens for external testing.
Assist providers and nursing staff during procedures and clinical care activities.
Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
Provide patient education and instructions under provider or RN guidance.
Maintain exam and treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
Order and track clinical supplies; assemble information packets and support provider communications.
Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.
Facilitate patient communication, including mailing provider updates and assisting with MyCare sign-up.
Escort patients to ancillary services, such as laboratory or radiology, as needed.
Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
Compile patient-record data for quality assurance and improvement activities when requested.
Process payments and charge entry; manage non-clinical office supplies and distribute mail.
Perform other duties as assigned to ensure smooth practice operations.