Medical Assistant

Henry Ford Health•Detroit, MI

3d•Onsite

About The Position

The Medical Assistant works under the direct supervision of a provider and/or nursing leadership to perform administrative and clinical tasks that support quality, compassionate patient care in the Podiatry department at Henry Ford St. John Hospital. Duties include escorting patients, obtaining histories and vital signs, preparing patients and rooms for examinations and procedures, assisting providers, documenting care in the electronic health record, and responding to patient needs. The role also performs diagnostic testing and specimen collection, coordinates appointments and referrals, supports quality and safety practices, provides patient information within scope of practice, and performs clerical and supply-management tasks. This is a full-time position scheduled for 40 hours per week at 22101 Moross Rd, Detroit, Michigan. The work takes place in a patient-care setting with possible exposure to communicable diseases.

Requirements

High school diploma or GED equivalent.
Graduate of a Medical Assistant program with completion of a formal clinical externship of at least 160 hours; or graduate of a Medical Assistant program without a clinical externship and have at least one year of clinical medical assisting experience within the past five years; or hold a current professionally recognized Medical Assistant certification and have at least one year of clinical medical assisting experience; or be a Licensed Practical Nurse; or be a licensed Paramedic/Emergency Medical Technician with at least one year of clinical experience in a medical setting within the past five years; or be military-trained medical personnel with at least one year of clinical experience in a medical setting within the past five years.
Successfully complete all components of Henry Ford Health ambulatory orientation.
Hold current BLS-C upon hire or successfully complete it by the end of orientation.
Meet or exceed Henry Ford Health customer service responsibilities, standards, and behaviors, including communication, ownership, understanding, motivation, sensitivity, excellence, teamwork, and respect.
Practice customer-service skills through ongoing training and in-services.
Demonstrate self-direction, flexibility, commitment to teamwork, initiative, willingness to learn, openness to new learning experiences, respect for diversity without judgment, and customer-service values.
Manual dexterity to perform job duties; ability to walk, stand, stoop, and possibly lift patients and/or equipment.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC electronic medical record experience.

Responsibilities

Escort patients to rooms and prepare them for examinations, procedures, and treatment.
Obtain and record vital signs and patient histories in the electronic health record (EHR).
Prepare for, set up, and assist with examinations, procedures, and treatments according to protocols and policies.
Prepare, administer, and document ordered oral and parenteral medications and immunizations, following the six rights of medication administration and maintaining accurate records.
Document care provided during patient visits in the EHR.
Recognize and respond to emergencies.
Monitor and respond within established time frames to patient requests received by telephone, In Basket message, or My Chart, and document responses in the EHR.
Enter medication, radiology, and laboratory orders in the EHR for provider sign-off.
Discharge patients and provide after-visit instructions as directed by the provider.
Prepare medication refill requests for provider review and signature.
Collect and transport specimens; perform CLIA-waived tests, electrocardiography, respiratory and other testing as needed, and phlebotomy by venipuncture and capillary puncture.
Serve as a liaison between patients and medical staff regarding problems or complaints.
Schedule, coordinate, and monitor appointments and outpatient procedures.
Apply third-party and managed-care policies, procedures, and guidelines; obtain insurance pre-authorizations; and enter referrals for provider sign-off.
Participate in departmental and divisional quality assessment and improvement programs.
Follow standard precautions, handwashing and biohazard disposal practices, and aseptic and sterile techniques; clean instruments and equipment according to policy.
Comply with Henry Ford Health and departmental safety standards and regulatory requirements for practice, the environment, and documentation.
Advocate for patients, explain office policies and procedures, and provide health-maintenance, disease-prevention, and treatment-plan information within scope of practice and as directed by the supervising physician.
Identify community resources to address individual patient needs related to health maintenance and disease prevention.
Uphold and support Henry Ford Health goals, policies, procedures, mission, vision, values, and expectations.
Perform basic clerical duties, including answering phones, maintaining records, and filing.
Order and stock supplies; help maintain a clean and orderly environment and maintain examination and treatment rooms, including supplies and equipment.
Maintain core and applicable specialty competencies and perform other duties within scope of practice as assigned.