Medical Assistant - Certified or Non Certified

Memorial Healthcare•Perry, MI

About The Position

Under the general supervision of the Director of Practice Management, Practice Manager, and Practice Supervisor, and the direct supervision of physicians, the Medical Assistant assists with patient assessment and care, maintains appropriate documentation and clinical areas, and performs clinical procedures. The role supports a positive patient and family experience and demonstrates an understanding of patient- and family-centered care. The Medical Assistant greets and rooms patients, performs and documents appropriate histories, physical assessments, vital signs, and other age-appropriate measurements, and alerts providers to significant findings. The role prepares patients for examinations and procedures, provides education based on patient needs, assists physicians with procedures, performs requested laboratory tests, administers ordered medications, and supports patient discharge and telephone follow-up. It also includes maintaining supplies, medications, equipment, and patient records; following privacy, safety, infection-control, and documentation requirements; and communicating professionally with patients, providers, and coworkers. The position requires the ability to adapt to changing workloads and stressful situations, maintain accuracy while handling multiple tasks, and work effectively as part of a team. Physical duties include frequent standing, kneeling, crouching, movement around the hospital, and lifting or carrying items; corrective devices may be used to meet physical requirements.

Requirements

High school diploma or equivalent.
Certification from an accepted organization is required: AAMA CMA, AMT RMA, NHA CCMA, or NCCT NCMA.
Current Basic Life Support certification is required upon hire.
Demonstrated ability to assist with medical procedures.
Proficiency using modern office, computer, and telephone equipment.
Ability to adapt and maintain focus in fast-paced, changing, or stressful situations; read and interpret varied documents; and perform multiple tasks simultaneously while maintaining accuracy.
Ability to interact professionally, courteously, and tactfully with coworkers, hospital staff, administration, patients, physicians, the public, and other customers in person and through verbal, written, and electronic communication.
Ability to remain calm when facing adversity, communicate openly, honestly, and tactfully, and work as a team member with a positive, cooperative, and motivated attitude.
Physical ability to frequently stand, kneel, and crouch; move about, sit, climb stairs, and bend; frequently lift and carry up to 20 pounds; and potentially push, pull, or carry items weighing 20–100 pounds.
Ability to travel independently throughout the hospital and access patients and families in areas confined by space or equipment.
Ability to use hand and finger movements, handle or feel objects, and use tools or equipment requiring reaching with hands and arms.
Ability to give and receive information through speaking and listening, and to see and hear for work-related purposes.

Nice To Haves

Completion certificate from a Medical Assistant program is preferred.
One year of medical office experience is preferred.

Responsibilities

Complete nursing assessments appropriate to the chief complaint, including vital signs and other measurements as indicated by age or condition; document findings and alert the provider to significant abnormalities.
Review and document patients’ current medications at each visit.
Prepare patients physically and psychologically for examinations and procedures using appropriate protection, explanation, and reassurance.
Provide patient education based on identified needs, including education about diagnoses, procedures, contraception, and home care.
Order and stock clinical supplies; monitor equipment and supply use and loss; and maintain equipment through cleaning, routine maintenance, and quality-control measures.
Perform requested laboratory tests and log them for follow-up.
Greet patients and escort them to the examination area; perform the history and physical portion of the patient exam and record objective and subjective data.
Assist physicians with procedures, prepare and clean patient areas, set up equipment, and facilitate room setup after procedures.
Administer and document physician-ordered oral, intramuscular, subcutaneous, and dermal medications.
Assist with patient discharge and assess patients by telephone, obtaining physician orders when appropriate and communicating with patients.
Telephone prescriptions to pharmacies, distinguishing controlled substances.
Maintain supplies and stock medications needed for daily operations; log sample medications in and out according to policy.
Ensure required patient consent forms are completed for procedures.
Establish and maintain patient medical records in the established EMR system; enter assessment data and document quality and value-based program information as directed.
Maintain confidentiality of patient information and protect patients’ right to privacy.
Follow and contribute to the development of policies and procedures; help maintain a clean and safe environment for patients and coworkers.
Identify clinical department concerns, recommend solutions, and take necessary action to resolve them.
Adapt to unexpected changes in work volume, staffing, and scheduling.
Demonstrate job-related patient-safety practices, including safe and effective use of equipment and technology and reduction of potential adverse occurrences.
Support the hospital’s mission, values, standards, policies, procedures, confidentiality requirements, compliance plan, customer-service standards, and code of ethical behavior.
Perform other duties as assigned by the Practice Manager or Provider.