Medical Assistant - Urology

OhioHealth•Columbus, OH

About The Position

The Medical Assistant performs administrative and clinical duties delegated by a physician and assists with patient care in compliance with the Ohio Administrative Code. The role also performs routine clinical and administrative duties needed to support the assigned practice. Specific duties vary by office based on the practice’s size and specialty. The position supports patient flow and care coordination, documents in the Care Connect EMR, maintains patient and practice information, and helps ensure a clean and functional work environment. The role also contributes to quality and process improvement, patient safety and experience, staff training, and development of standard work. The position is in the Urology Riverside department and has a day shift with 40 scheduled hours per week.

Requirements

High school diploma or equivalent.
Meet at least one of the following: complete a High School Medical Assistant Career Technical Program; graduate from an accredited School of Medical Assisting; complete Military Medic training; hold Paramedic (EMT-P) certification; or have at least one year of experience as a physician-trained Medical Assistant in a similar clinical setting.
Basic Life Support (BLS) certification from the American Heart Association.

Responsibilities

Facilitate efficient patient flow, prepare patients for visits, and provide services and education as directed by providers and within licensure, policy, and scope of practice.
Successfully complete Care Connect EMR documentation requirements.
Perform administrative duties to keep information current and updated, including maintaining and monitoring the EMR in-basket.
Maintain and clean the environment, work area, and equipment, and report equipment malfunctions to appropriate personnel.
Communicate with patients and customers in a respectful and caring manner.
Collaborate with the health care team and anticipate its needs to support continuity and quality of care and coordination of services.
Collect and monitor patient data, and report patient data and needs as directed.
Maintain documentation guidelines for patient-chargeable items and services.
Monitor processes and services for quality, cost effectiveness, and efficiency.
Participate in process and quality improvement activities and implement recommendations to improve operational efficiency or introduce services.
Maintain professional competence and skills through ongoing study of the field and its best practices.
Complete required ongoing training and education, including department-specific requirements.
Promote and advocate for patient quality, safety, and experience initiatives and act as a role model.
Serve as a subject matter expert or resource for the department or practice in areas such as quality, performance improvement, and EMR, including as an EPIC Super User.
Support and oversee efficient patient flow, including preparation for visits or admissions and provider-directed services and education.
Lead and support development of standard work and necessary customizations.
Function as a clinical preceptor and train new staff.
Comply with scope-of-practice requirements.