Occ Health Medical Assistant

Banner Health•Phoenix, AZ

6d•Onsite

About The Position

Banner Occupational Health is seeking a compassionate and detail-oriented Medical Assistant to support providers and nursing staff in delivering high-quality patient care. This role is responsible for assisting with clinical procedures, implementing and evaluating direct patient care activities, and ensuring patients receive exceptional service throughout their visit. As a Banner Health employee assigned to Phoenix Fire Occupational Health, this position works closely with providers, nurses, patients, and support staff to deliver quality healthcare services in a fast-paced occupational health environment. The role requires a commitment to patient-centered care, clinical excellence, and exceptional customer service. Banner Occupational Health Clinics are medical clinics specializing in worker's compensation injury care, drug testing, alcohol testing, physical examinations, Department of Transportation exams and Occupational Safety and Health Administration (OSHA) mandated exams. Employers and employees alike benefit from reduced absenteeism and turnover, increased productivity, morale and job satisfaction and are less likely to become sick or injured. This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience.

Requirements

High school diploma/GED or equivalent working knowledge.
Knowledge as normally obtained through graduation from an Accredited Medical Assisting Program.
Completion of an approved medical assistant training program as defined by state regulations.
Current BLS certification is required upon hire.
Medical Assistant Certification is required. If certification is not in hand at the time of hire, individuals will have 12 months from the date of hire to obtain certification.
If not eligible for MA certification at the time of hire, must complete CEUs for ABR-OE, which meets CMS requirements for Meaningful Use.
All direct patient care personnel are required to demonstrate competent performance of cardiopulmonary resuscitation (BLS) techniques for adults, children and infants according to the standards of a nationally recognized, standardized, credentialed healthcare provider course every other year.
Requires strong computer skills, including the ability to work with medical software.
Requires exceptional interpersonal and communication skills.
Requires the ability to manage multiple changing priorities in an effective and organized fashion.

Nice To Haves

Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.
Additional related education and/or experience preferred.

Responsibilities

Assist clinicians and nursing staff in providing direct patient care and treatment services.
Prepare patients for examinations, procedures, and treatments.
Obtain and document vital signs, medical histories, and other relevant patient information.
Support providers during examinations and minor procedures.
Maintain accurate and timely patient documentation within the electronic health record (EHR).
Educate patients on treatment plans, medications, follow-up care, and wellness recommendations as directed by providers.
Prepare and stock examination rooms, equipment, and supplies.
Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.
Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomies, ear irrigation and EKG’s. Acts as chaperon as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.
Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.
Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
Orders supplies and stocks patient care areas. Monitors inventory including medication/injectables and immunizations (e.g. expired medications/equipment and recalls).
Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.
This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.
This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.