000220 - Medical Assistants - Back Office Medical Assistant

Panoramic Health•Goodyear, AZ

3d•Onsite

About The Position

The Back Office Medical Assistant position encompasses both administrative and clinical aspects of medical assisting. This role involves patient check-in/check-out, managing phone calls, verifying insurance, scheduling appointments, collecting patient payments, rooming patients, interviewing patients, handling correspondence, processing medical records requests, obtaining vital signs, assisting providers with exams and procedures, and performing diagnostic testing. The position requires a broad understanding of clinical operations and physician office practices, with a preference for experience in nephrology or dialysis settings. Proficiency in athenaClinicals electronic health record system and other clinical applications is essential.

Requirements

Completion of an accredited Medical Assistant program.
At least 1-year of relevant medical assistant experience in a physician office.
Broad understanding of clinical operations and physician office practice.
AthenaClinicals electronic health record experience.
Experience with other secure clinical communication and billing applications such as PMD soft.
Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite.
Skill in use of computer, calculator, copy machine.
Basic knowledge of correct English usage, spelling, and punctuation.
Basic knowledge of modern office practices, materials, and procedures.
Basic knowledge of medical examination, diagnostic and treatment room procedures.
Basic knowledge of insurance requirements and procedures.
Knowledge of medical terminology.
Proficient with general math skills.
Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) Certified or other equivalent certification organization highly preferred.
Current CPR certification preferred.
Nephrology medical office or dialysis experience highly preferred.

Responsibilities

Greets patients and performs Check-in/Check-out procedures accurately and in a timely manner.
Collects co-pays and outstanding patient balances, prints orders and educational materials for patients, schedules procedures, obtains insurance card and payment guarantor information, and checks insurance eligibility.
Answers phone calls in a timely manner, schedules appointments, and maintains assigned clinical inboxes in athenaClinicals electronic medical record system.
Rooms patients and completes full patient intake, including vitals, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations.
Assesses patient symptoms, reactions, and physical condition, and records all data in athenaClinicals.
Effectively determines response priority and level for patient telephone calls and patient portal messages, consults with physician or physician assistant or nurse practitioner and documents appropriately.
Responsible for collecting specimens and following CLIA regulations.
May assist with facilitating referrals to specialty care, imaging or laboratory studies as ordered by the physician or physician assistant or nurse practitioner.
Coordinates with others to make sure patient is appropriately set up for any required lab studies or imaging.
Calls patients with test results or instructions as provided by the physician or physician assistant or nurse practitioner.
Prepares for patient office visits and prepares lab work in patient charts.
Makes patient reminder calls for lab work (2) two weeks prior to patient appointments.
Scans and attaches patient medical records and administrative documents in athenaClinicals.
Reviews and processes incoming faxes and flow labs that are not electronically sent.
May participate in preparing payment batches and maintaining accurate office cash transactions.
Processes medication authorizations and refills.
Organizes drug sample closet and discards expired medications appropriately.
Reschedules patients as appropriate by maintaining athenaclinicals automated appointment scheduling reminder system.
Maintains appointment waitlist and schedules appointments from the waitlist when feasible.
Exercises sound judgment when dealing with challenging and stressful situations.
May occasionally act as a trainer for other medical support staff or students.
Performs other duties and responsibilities as required, assigned, or requested.