Medical Assistant I/II

La Clinica de La Raza•Oakland, CA

16h

About The Position

La Clinica de La Raza is a nonprofit, community-based health center established in 1971 to address health barriers and improve lives for underserved communities. It operates 35 sites across Alameda, Contra Costa, and Solano counties. The Medical Assistant supports patient-centered care by performing duties within their scope of practice and contributing to a positive patient experience. The role calls for accuracy, efficiency, sound judgment, reliability, and a helpful, respectful approach in a fast-paced clinic environment. Medical Assistants work with patients and care-team members, support patient flow, perform routine and clinician-directed clinical procedures, maintain accurate records, and complete general office duties. The position requires direct patient contact and may involve Saturday and evening rotations.

Requirements

High school diploma or equivalent.
Knowledge of basic medical assisting practices, skills, and equipment.
Knowledge of medical terminology, chronic health conditions, and health education related to the service area.
Ability to use computer applications and electronic health records.
Knowledge of administering skin tests and medications by injection.
Knowledge of safe methods for lifting and moving patients, equipment, and supplies.
Knowledge of cleaning and sterilization techniques for medical equipment, examination rooms, and patient areas.
Bilingual proficiency in Spanish or another specified language, as required.
Flexibility and ability to accept changes gracefully.
Ability to work professionally and collaboratively in team-based care.
Comfort with direct patient contact and solid interpersonal skills for patient education and coaching.
Ability to work across cultures and support diversity, equity, and inclusion.
Clear and efficient written and verbal communication in English.
Ability to maintain accurate and concise patient records.
Ability to participate in Saturday and evening rotations.
For MA-I: qualify through one of the stated pathways: completion of an accredited medical assistant training program; a current BLS certificate (with a 30-day post-hire grace period to obtain it) and one year of hospital, clinic, or medical office experience plus on-the-job training with documented sign-off on all competencies within 90 days of hire; or completion of on-the-job training with documented sign-off on all competencies within 90 days of hire.
For MA-II: certification from AAMA, AMT, the California Certifying Board of Medical Assistants (CCMA), NRCMA, or another board-approved medical assistant certifying organization.
For MA-II: current BLS certificate, with a 30-day post-hire grace period to obtain it.
Health clearances and immunization records required of healthcare professionals.

Nice To Haves

Phlebotomy certification.
Bilingual English/Spanish or another language to meet the needs of the patient population.

Responsibilities

Prepare treatment rooms and medical laboratory equipment.
Verify the purpose of patient visits, collect medical histories, administer health questionnaires, and enter information in the electronic health record (EHR).
Maintain confidentiality of patient information.
Prepare patients for examinations by performing preliminary physical tests and taking vital signs.
Communicate patient requests to providers and other care-team members.
Perform routine medical tasks and procedures, including vision, hearing, urine dipstick, pregnancy, blood glucose, hemoglobin A1C, sputum collection, oral HIV testing, and non-invasive specimen collection.
Collect finger-stick blood specimens and assist with tissue or other laboratory specimen collection; log specimens and prepare them for testing.
Perform clinician-directed procedures, such as nebulizer treatments, spirometry, suture removal, and wound care.
Coordinate patient flow to support patient access and service.
Clean and sterilize instruments and dispose of contaminated supplies.
Explain or translate treatment procedures, medications, diets, and provider instructions to patients.
Schedule follow-up or recall appointments and contact medical facilities or departments to arrange tests or appointments.
Assist providers with patient examinations and treatment.
Prepare and administer medications and injections as directed by a provider, and provide prescription information to pharmacies as directed.
Participate in panel management and population health practices and use related software tools.
Complete and review information at the end of patient visits; maintain accurate logs, forms, records, and charts.
Administer immunizations and document them in the EHR and other electronic tracking systems.
Provide patient education and follow-up care instructions as directed by a provider.
Work effectively with providers and other care-team members; participate in huddles, staff meetings, team-building activities, and assigned development opportunities.
Support a welcoming clinical space and healthy work environment through relationship building, direct communication, and sound judgment.
Follow La Clinica's ethical and professional standards, policies, and procedures, and participate in professional development.
Perform general office duties, including scheduling, answering telephones, recording provider updates, completing insurance forms, screening and routing EHR requests, and greeting and registering patients.
Inventory, order, and verify receipt of medical, laboratory, and office supplies or equipment.
Maintain equipment, troubleshoot problems, perform preventive maintenance, and arrange repairs.