Medical Assistant

Ohio ENT & Allergy Physicians•Westerville, OH

9d•Onsite

About The Position

We are seeking a motivated and skilled Medical Assistant to join the Oral Pathology team. The role combines administrative and clinical duties to support an efficient clinic workflow and high-quality patient care. The Medical Assistant assists with procedures, manages patient records, and gives patients information about procedures, post-care instructions, and biopsy results. The position is offered in full-time and part-time capacities and is located at the Westerville (Cooper Road) work location. Work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.; occasional overtime is required. The organization offers competitive pay, benefits, work-life balance, and opportunities for growth and advancement.

Requirements

At least 1 year of experience in a medical office environment.
Excellent oral and written communication skills.
Knowledge of Microsoft Office.
Ability to operate a computer and basic office equipment.
Ability to operate a multiline telephone system.
Knowledge of sterile technique.
Adherence to HIPAA privacy and security regulations and guidelines.
High school diploma or GED.
Current CPR certification.

Nice To Haves

Dental office experience.
Knowledge of GE-Centricity practice management software and EHR.
Medical Assistant certification.

Responsibilities

Maintain the appearance, cleanliness, and stock of examination rooms, procedure rooms, and the instrument processing room.
Clean and sterilize medical instruments and examination rooms according to infection control protocols; restock supplies and prepare rooms for a safe, clean, and organized environment.
Instruct patients on preparation for diagnostic tests and procedures.
Communicate biopsy results professionally and empathetically, explain findings and recommended treatment plans, listen to concerns, provide emotional support, and educate patients about their conditions.
Assist the physician with scalpel biopsies and CO2 laser ablation by preparing procedural trays and assisting with oral retraction as indicated; precisely document treatment sites and surgical narratives.
Take baseline vital signs and patient histories.
Evaluate new patient charts prepared by the front desk.
Answer incoming phone calls, assist with patient callbacks, and call in prescriptions under the direction of the RN or MD.
Greet patients professionally and escort them to clinical areas.
Manage the EHR desktop and alerts/flags.
Provide discharge instructions and education to patients and review handouts with them.
Assist other members of the clinical team with patient care activities.