Medical Assistant

ChenMed•Winter Park, FL

10d•$17 - $24•Onsite

About The Position

The Care Promoter (Medical Assistant) is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help medical centers run smoothly. Duties vary by setting, including its size, location, and type. In addition to administrative work, the Care Promoter performs clinical duties under direct physician supervision and in accordance with state medical practice acts. This role is an integral member of a physician-led care team focused on delivering comprehensive primary care to a specific patient population. The position supports patients and clinicians through vital-sign measurement, patient intake, examinations, routine screening, specimen collection, basic laboratory testing, and non-critical procedures. It also supports patient communication and follow-up, medication-related tasks when authorized, health coaching, and the maintenance of supplies and equipment. The Care Promoter must document accurately and follow applicable safety, legal, and ethical standards.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment; documented clinical rotation training may substitute for work experience.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with team members, including physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills.
Attention to detail and ability to maintain accurate reports and data.
Ability to maintain organized systems that support timely patient flow.
Ability to remain calm in busy or stressful situations.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability and willingness to travel locally and/or regionally up to 10% of the time as needed.
Fluency in spoken and written English.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, and record patient interviews and medical histories.
Catalog and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with exams, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications; change dressings; apply bandages; remove sutures; and perform other first-aid procedures, including CPR when necessary, under physician supervision.
Maintain supplies, equipment, and stocks; sterilize instruments; follow OSHA safety standards; and complete accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to team members, and contact patients to obtain and relay pertinent information for the physician.
Call in prescriptions to pharmacies upon physician approval and authorization; authorized individuals use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.
Travel locally and/or regionally up to 10% of the time to help cover other centers as needed.