Medical Assistant

CenterWell • Shreveport, LA

18d • Onsite

About The Position

The Medical Assistant supports smooth clinical operations between patient check-in and the provider visit. In this onsite, specialized Patient Specialist role, the Medical Assistant prepares patients for their appointments so physicians can focus on medical decision-making. The position includes patient intake and rooming, management of electronic medical record (EMR) inbox tasks, and clear patient education using the loop-back method to confirm understanding.

The role is part of CenterWell Senior Primary Care, which provides proactive, preventive, personalized care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. The care model uses integrated teams and focuses on whole-person well-being.

Requirements

• Knowledge of HIPAA and safety policies, including protecting privacy and following safety requirements.
• Knowledge of infection prevention and OSHA requirements.
• Computer literacy.
• Ability to provide responsive, patient-centered support.
• Ability to accurately record patient care information.
• Ability to apply practical patient care techniques.
• Ability to recognize and manage emotions effectively.
• Ability to work effectively across professional teams.
• Ability to convey information clearly and compassionately.
• Ability to recognize risks and workflow needs in real time.
• Ability to perform clinical tasks safely and consistently.
• Ability to maintain accuracy across repetitive tasks.
• Ability to communicate clearly and be easily understood.
• Ability to perform basic calculations accurately.
• Current or in-progress BLS certification when required for the applicable level or state.
• Graduation from a medical assistant training program or at least 3 years of experience.
• Authorization to work in the United States.
• Ability to work the assigned clinic hours.

Nice To Haves

• Knowledge of how to document screenings using approved, standardized tools.
• Knowledge of safe vaccine administration standards.
• Knowledge of routing messages to support care.
• Knowledge of point-of-care testing (POCT) and specimen handling.
• Knowledge of value-based care fundamentals.

Responsibilities

• Prepare patients for provider visits by bringing them to exam rooms and conducting basic health checks.
• Complete patient intake, including medication and allergy verification, patient history documentation, and validated screenings as needed.
• Manage the EMR inbox according to routing rules, including patient messages, lab results, and medication-adherence follow-ups with pharmacies.
• Aim to provide a same-day touch for inbox and worklist tasks to maintain clinical flow.
• Explain next steps to patients and use the loop-back method to confirm that they understand instructions.
• Work with professional care teams to support patient-centered care.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company holidays, and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Bonus incentive plan based on company and/or individual performance.
• Additional associate benefits and wellness opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed