Medical Assistant

Dent Neurologic Group LLP•Town of Amherst, NY

9d•$17 - $19•Onsite

About The Position

Dent Neurologic Institute is hiring a Medical Assistant to coordinate and participate in supportive patient care and clinic preparation activities. The role assists medical professionals with examinations, procedures, documentation, scheduling, patient follow-up, and day-to-day clinic operations. The Medical Assistant helps maintain an organized and safe clinical environment, provides respectful support to patients and families, and works with providers, medical secretaries, and practice administration to deliver efficient patient care. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., for 40 hours per week. The position is located in Amherst, New York. Physical demands include prolonged standing and walking, bending, squatting, reaching above shoulder level, crouching, kneeling, pushing and pulling, regular fine hand manipulation, and some lifting, usually no more than 25 pounds. The work involves health risks associated with patient exposure, including exposure to body fluids. Compensation is commensurate with experience; most candidates will start within the first quartile of the pay range. Dent describes its culture as grounded in respect, quality, productivity, and well-being, and offers an inclusive work environment.

Requirements

High school diploma and at least 2 years of related experience.
Strong verbal communication and interpersonal skills to determine needs, provide information, and offer emotional support.
Working knowledge of Microsoft Office, particularly Excel.
Strong planning, problem-solving, organizational, verbal communication, and interpersonal skills.
Working knowledge of general office equipment, including fax and copy machines, a multi-line phone system, and a personal computer.
Ability to address and resolve conflict professionally.
Ability to maintain strict confidentiality.
Ability to meet the position’s physical demands, including prolonged standing and walking, frequent bending and other movements, fine hand manipulation, and some lifting, usually no more than 25 pounds.

Nice To Haves

Phlebotomy experience is preferred but not required; phlebotomy skills and training will be offered.
Associate degree and 2 years of related experience.

Responsibilities

Coordinate and participate in patient-care activities during examinations, including taking vital signs, conducting mini assessments, assisting with diagnostic procedures, recording information in medical records, and calling in prescriptions as directed by physicians.
Prepare and set up medical supplies, instruments, and equipment for diagnostic and therapeutic procedures.
Obtain accurate patient information, explain procedures, allay fears, and encourage patient cooperation.
Ensure charts are complete before examinations, including entering prescriptions, diagnostic testing, and outside procedures.
Assist with insurance, compensation, disability, and prior authorization forms.
Escort or transport patients to examination rooms and other clinic locations.
Evaluate patient care with emphasis on patient response, monitor providers’ plans of care, and liaise with physicians and practice administration to support effective patient services.
Answer calls for the assigned area, direct clinical calls appropriately, respond to patient and referring-office inquiries, and provide accurate information.
Schedule follow-up appointments for office visits and diagnostic testing.
Coordinate scheduling with the Medical Secretary and assist with provider schedule changes as priorities and circumstances change.
Work with the Medical Secretary and cover duties as needed.
Keep the work area clean and orderly; set up, clean, and disinfect examination rooms; monitor and replenish medical supplies.
Comply with quality assurance, HIPAA, customer focus, infection control, safety, and other applicable policies.
Ensure appropriate patient follow-up regarding prescriptions, referrals, and diagnostic testing; support patient care through education and distribution of resource literature and community-service referrals as needed.
Refer patients to appropriate resources for Dent billing policies or financial support.
Report errors or problems so appropriate action can be taken for patient care.
Independently problem-solve and use available resources to obtain patient information when a patient cannot communicate.
Interact respectfully and calmly with patients, families, and colleagues.
Participate in developing and implementing policies and procedures that support patients’ physical and emotional comfort and safety; maintain competence through continuing education and in-service training.
Maintain confidentiality of patient information.
Organize the work area and clinic, keep the provider on schedule, and prioritize tasks.
Perform other duties as assigned or requested by the Clinic Manager and/or providers.