Medical Assistant

NORTHSHORE HEALTH CENTERS • Michigan City, ND

3d • Onsite

About The Position

The Medical Assistant assists NorthShore providers in treating patients according to established clinical guidelines. Assignments may span various specialties. The role maintains clinical standards of care and is expected to demonstrate proficiency and confidence across NorthShore clinical competencies. Work is performed in an ambulatory care environment, with frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful, and interactions are constant and interruptive. Travel outside NorthShore locations is rare.

Requirements

• Meet the minimum education requirement established by the State of Indiana/HRSA: Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse, or Registered Nurse licensing.
• Phlebotomy experience.
• Ability to analyze situations and solve problems at strategic and tactical levels.
• Strong interpersonal and customer service skills.
• Ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to understand the organization’s hierarchy, jobs, qualifications, compensation practices, and related administrative practices.
• Organization and planning skills.
• Critical-thinking and problem-solving skills.
• Ability to maintain composure and demonstrate emotional intelligence.
• Ethical reasoning and decision-making skills.
• Strong attention to detail.
• Receptiveness and responsiveness to feedback.
• Excellent verbal and written communication skills.
• Time management, prioritization, and a sense of urgency.
• Proficiency with Microsoft Office Suite or related software.
• Ability to meet the stated physical demands, including sitting, walking, standing, bending, squatting or crouching, climbing, kneeling, twisting or turning, fine motor manipulation, lifting and carrying loads up to and over 50 pounds, and pushing loads up to 300 pounds.
• Acknowledgment of possible exposure to infectious and contagious diseases and contact with patients in a wide variety of circumstances.
• Ability to handle and respond to emergency or crisis situations under facility plans, protocols, and procedures.
• Ability to work irregular hours occasionally and wear personal protective equipment as necessary.

Nice To Haves

• Two years of experience working in a healthcare setting.
• Bilingual ability.

Responsibilities

• Perform ancillary tasks such as measuring weight, height, blood pressure, and pulse, and conducting urinalysis, pregnancy tests, and glucometer tests; document results in the patient’s EHR chart.
• Screen patients to obtain their chief complaint, medical history, and allergy information, and document the information in the patient chart.
• Prepare examination rooms and equipment, and assist providers during examinations and treatments.
• Attend to patients’ comfort and safety needs.
• Assist providers with minor procedures and follow sterile techniques.
• Complete laboratory requisitions accurately and ensure specimens are safely and promptly sent to the appropriate laboratory.
• Perform in-house laboratory testing requested by providers according to CLIA standards and guidelines, and record test results appropriately.
• Administer age-appropriate vaccinations and record vaccination information in the Indiana CHIRP database system.
• Explain procedures and treatments to patients to encourage cooperation and understanding and alleviate apprehension.
• Respond to life-saving situations in accordance with clinical standards, policies, procedures, and protocols.
• Maintain stock and inventory and requisition supplies as needed.
• Sterilize instruments and follow infection-control policies.
• Record and maintain accurate clinical information in patients’ EHR charts.
• Contact patients about laboratory results and coordinate follow-up appointments when results are abnormal.
• Complete provider order logs, send patient reminder letters when necessary, and track patient test results.
• Ensure appropriate follow-up is completed for provider-reviewed results and consultations.
• Review staff knowledge and techniques, assist with deficiencies, and complete required staff competencies.
• Maintain proficiency across training areas in daily work.
• Attend required meetings and training sessions.
• Perform other tasks assigned by management; duties may change at management’s discretion.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed