Medical Assistant - Outpatient Psychiatry - Full-Time

Cincinnati Children's•College Hill, OH

8d•Onsite

About The Position

The Medical Assistant with the required training, education and demonstration of clinical expertise, performs delegated clinical and administrative duties at an advanced level under the supervision of a nurse or licensed physician. This role is for Outpatient Psychiatry and is a Full-Time position with a 40-hour work week, scheduled for day shifts. The Medical Assistant will coordinate and assist with patient care and flow, monitor patient cycle times, identify and solve problems, and assist co-workers. They will also provide technical expertise, clinical services, and prepare patients for examinations and treatments, adhering to family-centered care and medical home models. The role requires providing flexible, culturally competent care and treating families as partners in decision-making. Additionally, the Medical Assistant will serve as a customer advocate, respond to patient and family needs, and provide appropriate education. Collaboration with colleagues to resolve problems and achieve goals is essential, as is maintaining a positive and professional work environment. Data management includes managing records, assisting with data collection, obtaining consent forms, and maintaining patient files with accurate data entry. Laboratory work involves managing specimens, retrieving test results, and communicating normal lab results as delegated.

Requirements

High school diploma or equivalent
2+ years of MA experience
CMA - Certified Medical Assistant (AAMA) OR RMA - Registered Medical Assistant (AMT) OR CCMA - Certified Clinical Medical Assistant (NHA)

Responsibilities

Coordinate and assist with patient care and flow of patients and families.
Monitor individual patient cycle times to ensure timeliness of patient visits and room turnover.
Proactively identify problems and develop or contribute to solutions.
Assist co-workers after completion of own duties.
May function as a departmental liaison or resource.
Provide technical expertise and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs.
Assist care providers with procedures and physical exams of patients.
Prepare patients for examination and treatment.
Provide care consistent with the family-centered care and medical home models.
Provide flexible, culturally competent and responsive care to the needs of the patient and family.
Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
Serve as a customer advocate to best support and meet the needs of patients and families.
Respond quickly to family requests and concerns and interact with customers utilizing a courteous, attentive and conscientious customer focus.
Provide appropriate education/information to patients and/or families.
May serve as a major support or lead on departmental processes, projects and policies.
Work collaboratively/cooperatively with others to resolve problems and achieve goals.
Develop positive working relationships with peers/colleagues and acknowledges other’s skills, experience, knowledge, creativity and contributions.
Share knowledge and/or provide support for team members.
Model and promote a positive and professional work environment/atmosphere.
Manage records per department policy.
Assist with collection of data for various forms.
Obtain consent and release of information forms when indicated.
Maintain patient files, records and other information.
Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
Manage specimens per protocols.
Maintain knowledge of all routine testing processes and retrieve test results.
Communicate normal lab results as appropriately delegated.