Medical Assistant- Part Time- Pediatric After-Hours Clinic

UCSF Health Medical Foundation•San Francisco, CA

41d•$28 - $33•Onsite

About The Position

Pediatric After Hours is a dynamic department operating every day of the year, including holidays. The team collaborates with physician partners in San Francisco and the East Bay to provide valuable pediatric after-hours care. This is a part-time position where the Medical Assistant will work alongside pediatricians to provide outstanding clinical support. Additionally, the role involves performing a variety of receptionist and front desk patient-related duties, including answering phones, scheduling appointments, paging doctors, checking in patients, receiving co-pays, and faxing. This position is ideal for a professional seeking an alternative work schedule within a dynamic and supportive environment. The role requires working evenings, weekends, and holidays, as the clinic is open 7 days a week, including all holidays. The Patient Service Representative/Medical Assistant (PSR/MA) is the initial point of contact for patients and community-based physicians, requiring exceptional customer service skills and a desire to work in the public eye. Strong communication skills are essential for clear interaction with parents, physicians, and the team, with a focus on the patient. The Medical Assistant provides clinical support within the scope set by the department.

Requirements

High School Diploma or Equivalent
Medical Assistant Certification
CPR/BLS Certification

Responsibilities

Answers phones professionally and warmly to assist all callers with their healthcare objectives.
Receives patients at the care center, providing information about clinical services, insurance, and payment policies; processing new patient paperwork; collecting co-pays; and following up with patients for payment/insurance information.
Attends to physicians and practitioners' needs to support patient care and practice development.
Schedules and confirms appointments, monitoring schedule capacity.
Attends to billing corrections in a timely fashion, seeking assistance as needed to expedite patient concerns.
Distributes incoming paper lab results and scans records into patient charts daily.
Helps maintain office supplies, equipment, and general office systems.
Effectively utilizes Electronic Health Record (E.H.R.), Microsoft Outlook, and MS Office Suite.
Takes a proactive view of daily and weekly clinician schedules, filling openings via waiting lists and requesting patient names from clinicians to keep schedules full.
Keeps patient demographics and insurance information accurate and up-to-date in the EHR.
Provides friendly, knowledgeable, and responsive internal and external customer service, setting appropriate expectations.
Reminds patients of their appointments 72 hours in advance and on a daily basis or as needed.
Checks voicemail throughout the day and returns patient calls the same day or no later than 24 hours.
Utilizes EHR to communicate about appointment details and keeps administrative team members informed of patient or physician needs and schedule changes.
Keeps Supervisor informed of customer compliments, complaints, or problems/critical issues with clinical services in a timely manner.
Maintains current knowledge of all physicians and services of the practice.
Consistently extends a professional, warm environment by using a pleasant tone of voice and maintaining composure.
Attends staff meetings and other office meetings as required.
Upholds Standards of Behavior regardless of race, ethnicity, culture, religious affiliation, disability, socioeconomic background, education, sexual orientation, marital status, gender, age, or position.
Adheres to all UCSF Benioff Children’s Physicians policies and procedures, practices safe work habits, and engages in good business standards and practices.
Respects and is sensitive to cultural diversity, patient care, patient rights, ethical treatment, safety and security of physical environments, teamwork, and demonstrates respect for others.
Complies with all HIPAA regulations and UBCP standards of patient confidentiality.
Accepts and performs other job-related duties, projects, and responsibilities as required.