Medical Assistant, Tully Walk In Clinic, Heywood Medical Group

Heywood Medical Group•Athol, MA

About The Position

Under the direction of management, a physician, and/or nursing staff, the Medical Assistant supports patient care and medical office clinical and clerical functions. Duties include scheduling tests and patient visits, obtaining and recording health information and vital signs, rooming patients, performing in-office testing, supporting providers, managing schedules and clinical inboxes, and maintaining supplies. The role also includes phlebotomy, vaccine administration, patient education, answering phones, and appointment scheduling. The employee must learn and perform new standards and processes, participate in customer service and patient satisfaction initiatives, and complete assigned training. The position works 40 hours in evening shifts of 12 hours, including alternating weekends and holidays. Coverage at other Heywood Medical Group locations may be required.

Requirements

High school diploma or equivalent; may be obtained within six months of employment.
CMA, RMA, or equivalent certification required; candidates with appropriate training or experience may obtain certification within six months of employment.
BLS certification through the American Heart Association required; may be obtained within six months of employment.
Proficiency with computers and electronic medical records.
Ability to work flexible shifts, evenings, and weekends.
Reliable transportation for travel between locations.
Ability to exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly to move objects.
Frequently reach and handle objects using the hands and arms.

Nice To Haves

Completion of an accredited Medical Office Assisting (MOA) program or relevant job experience.
Experience in a medical office.
Excellent written and verbal communication skills.

Responsibilities

Interact with patients, visitors, and colleagues in a friendly, courteous, respectful, and helpful manner while protecting privacy and confidentiality.
Maintain a clean, safe, and healthy practice environment; respond appropriately to emergencies and report incidents in a timely manner.
Support compliance with accreditation, licensure, infection-control, health, and safety requirements, including hand hygiene.
Assist with implementing patient care plans, assess health status, document interventions, and evaluate patient progress according to standard procedures.
Perform basic office laboratory procedures, including urinalysis, urine culture, hematocrit, sedimentation rate, mono spot, pregnancy tests, and throat cultures.
Perform venipuncture and phlebotomy; prepare documents and administer vaccines and non-intravenous injections as directed.
Take and record vital signs and EKGs, document intake assessments, coordinate patient flow, and prepare patients for examinations.
Assist physicians and other staff with clinical procedures and triage medical calls according to office protocol.
Return patient calls, document them in patient records, call in prescriptions and refills as directed, and document prescription calls.
Review laboratory results and bring abnormal results to the attention of physicians or other appropriate staff.
Perform clerical duties including typing, filing, answering phones, scheduling appointments, making calls, and maintaining records, reports, logs, and statistical information.
Process incoming and outgoing medical records according to practice guidelines and regulations.
Schedule and coordinate patient visits and medical procedures for inpatients and outpatients; register patients and verify insurance coverage and eligibility.
Issue and verify managed-care referrals; collect patient copayments, maintain records, and reconcile daily deposits.
Complete assigned clinical inbox and practice-bucket tasks accurately and on time.
Maintain office and clinical supplies, including vaccines; monitor inventory, rotate stock, and initiate requisitions.
Prepare and sterilize instruments and equipment according to procedure.
Attend meetings, conferences, and seminars as required; comply with departmental policies and objectives and use quality improvement in daily operations.
Contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
Provide coverage at other Heywood Medical Group locations when needed and perform other assigned duties.