Medical Assistant - Rheumatology Clinic

LCMC Health•New Orleans, LA

4d•Onsite

About The Position

The Medical Assistant or Certified Medical Assistant supports physicians and clinical staff in a fast-paced clinic setting, helping deliver patient care and a welcoming experience. The role combines clinical, documentation, patient-service, safety, and administrative responsibilities, with a focus on compassionate care, professionalism, confidentiality, and effective clinic flow. The position is full-time, day shift, at University Medical Center in New Orleans, Louisiana.

Requirements

High school diploma, GED, or equivalent, or two years of relevant healthcare experience.
Current American Heart Association (AHA) Basic Life Support (BLS) certification.
An accepted Medical Assistant certification: AAMA Certified Medical Assistant (CMA); NHA Certified Clinical Medical Assistant (CCMA); NPCE Certified Medical Assistant; NRCMA; or NCCT Medical Assistant Certification.

Responsibilities

Obtain and document vital signs, and recognize and report abnormal findings.
Assist with patient intake, rooming, and clinic flow.
Schedule new and follow-up appointments.
Recognize and appropriately respond to emergencies.
Maintain exam rooms, supplies, linens, and equipment.
Prepare, clean, and disinfect clinical equipment according to policy.
Collect, prepare, and transport laboratory specimens as needed.
Support patient comfort and care while considering age-specific and special needs.
Accurately document patient information in the electronic medical record (EMR).
Access and review laboratory results, radiology reports, and outside medical records.
Update patient demographics and coordinate follow-up care.
Prepare safety reports when necessary.
Protect patient privacy and maintain HIPAA compliance.
Demonstrate reliability, integrity, and professionalism.
Deliver customer service to patients, families, and colleagues.
Address concerns and complaints respectfully and professionally.
Communicate clinic needs, concerns, and updates to leadership.
Follow standard and transmission-based precautions.
Promote a safe environment for patients, visitors, and staff, and promptly report safety concerns.
Participate in quality improvement initiatives and clinic safety programs.
Gather and organize clinical documentation for providers.
Request medical records from outside facilities.
Scan and upload documentation into the EMR.
Answer and route telephone calls professionally and efficiently.