Medical Assistant
About The Position
In accordance with the Mission and Vision statement the Medical Assistant will function within the State of Ohio scope of practice to administer direct care to patients, functioning under the direction of the provider, following all policies and procedures of Heart of Ohio Family Health. This is a full-time, non-exempt position. The Medical Assistant supports the HOFH mission and vision statements, holding self and others accountable and role-modeling excellence. This includes demonstrating friendliness and courtesy, effective communication, creating a professional environment, and providing first-class service. They meet population-specific and all other competencies according to department requirements and promote a Culture of Safety by adhering to policies, procedures, and plans in place to prevent workplace injury, violence, or adverse outcomes to associates and patients. This role focuses on relationship-based care, creating a caring and healing environment that keeps the patient and family at the center of care throughout their experience at HOFH.
Requirements
- Some education in the medical field and/or significant experience in the medical field.
- Students in health sciences, nursing, etc. are encouraged to apply.
- Effective Communication Skills
- Exceptional customer service skills
- Must be able to work as a team member
- Demonstrate skills and abilities in clinical and administrative areas including office lab testing, patient care, and vitals.
- Ability to work with limited supervision and to make decisions based on established policies and procedures
- Basic computer skills required
- Ability to travel to additional HOFH sites, the primary work site will be where colleague starts the day.
Nice To Haves
- CMA, LPN, STNA, CHW, and EMT certifications are encouraged to apply but not required.
- Must complete competency training and may have more limited expected activities based on certification.
- Current BLS/CPR preferred but not required
- previous experience with EMR preferred
Responsibilities
- Screens, refers, routes and places phone calls
- Prepares patient charts for appointment: files result of tests, procedures and ensures chart completeness
- Documents patient care observations and activities according to professional standards and procedures.
- Request previous medical records
- Prepares and organizes departments: inspects exam rooms for cleanliness and equipment for condition.
- Stock supplies as needed
- Attends required in-service training
- Maintains continuing education units as appropriate
- Greets and escorts patient to exam room
- Measures and records vital signs
- Records patient interview and history
- Provides approved patient education materials upon the direction of provider
- Prepares patient for examinations, routine screening tests, and procedures
- Assist the provider with procedures as needed.
- Performs basic office labs and point of care testing as ordered
- Prepares and administers medication (no IV medications), changes dressings, removes staples/sutures based on written provider order. This responsibility is dependent on previous background, education, experience, etc. and clinical competency check.
- Participates in QI initiatives.
- Completes population health outreach for patients with uncontrolled chronic disease/care gaps.
- Assists in keeping records for completion of control checks for urinalysis, HgbA1c, etc., documenting cleaning of equipment like the autoclave, recording fridge temperatures, and other basic compliance related tasks.
- Assist in emergency situations under the direction of the provider
- Abides by all federal mandates
- Maintains patient confidentiality and abides by all HIPAA guidelines
- Travel to other HOFH sites as needed
- Assist in training and shadowing experience of onboarding staff.
- Assists with patient inquiries/concerns regarding medical care, medication instructions, and prescription call-ins in a prompt, courteous, and efficient manner
- Understands the EMR standards and workflow
- Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
