Medical Assistant - East Greenwich

Brown Medicine•Baltimore, MD

5d•$18 - $30•Onsite

About The Position

Provides clinical and administrative support in an ambulatory setting under the general supervision of a Licensed Independent Practitioner and reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel. Work is performed in accordance with established policies, procedures, and practice protocols. Provides age-appropriate care for geriatric, adult, adolescent, and pediatric patients while supporting patient- and family-centered care and considering patients’ developmental stages and cultural needs. Employees are expected to demonstrate Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, along with the Success Factors of Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

Requirements

High school diploma or equivalent.
Ability to read, write, and speak English.
Basic Life Support (BLS) certification.
Graduate of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience.

Nice To Haves

Medical Assistant certification preferred.

Responsibilities

Works effectively and respectfully within the scope of training and capabilities and follows established practice, clinic, and office workflows.
Performs pre-visit planning by reviewing and updating patient records, identifying needed services under established protocols, and communicating point-of-care reminders to providers through the EMR.
Prepares patients for examinations and treatment, including escorting them to exam rooms, obtaining and recording vital signs and weight, documenting chief complaints, reconciling medications and health histories, recording pain scores, and completing required EMR questionnaires.
Supports efficient patient flow throughout the practice, clinic, or office.
Reviews health maintenance and chronic illness needs and performs or initiates services according to established protocols and standing orders.
Performs approved point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine HCG, and rapid strep testing.
Documents allergies, medications, and medical, surgical, and family histories; initiates pharmacy benefit verification as needed.
Assists providers with physical examinations and procedures using appropriate aseptic techniques and established protocols.
Administers vaccines and places PPDs according to practice or clinic protocols.
Completes post-visit follow-up, ensuring specimens are labeled, documented, and sent to the laboratory.
Tracks laboratory orders and results, ensures information is entered into the medical record, conducts patient outreach and reminders as needed, and promptly reports abnormal results to the physician or nurse.
Follows up on specialty referrals and other services, tracks consultation reports, updates the EMR, and contacts patients regarding outstanding referrals.
Checks for pending prescription refill requests.
Cleans and prepares examination rooms between patients and ensures rooms are stocked for upcoming appointments.
Explains programs, procedures, tests, and preparation instructions to patients; provides education about care coordination and appropriate use of emergency services; and documents identified barriers to care.
Schedules tests and follow-up appointments, pre-registers patients, verifies demographic and insurance information, and obtains prior authorizations as needed.
Monitors and orders supplies, cleans medical equipment, reports broken or missing equipment to management, and checks and reports expired medications and supplies.
Assists with administrative office duties, including mailing patient reminders and correspondence.
Manages time effectively and uses slower periods to prepare for upcoming patient and practice needs.
Maintains quality assurance, safety, environmental, and infection-control standards in accordance with established policies and procedures.
Protects patient privacy and confidentiality.
Maintains a positive attitude and participates in a team-based approach to patient care.
Supports patient-centered medical home goals by demonstrating flexibility and willingness to adapt to change.
Performs other related duties as required.