Medical Assistant

ArchWell Health • Milwaukee, WI

10d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and clinical care team in delivering compassionate, efficient care to ArchWell Health members. The MA greets and rooms members, assists with assessing their health conditions, and performs routine diagnostic testing during appointments. The MA-Float may be asked to provide coverage outside their primary center.

This role includes gathering patient histories and vital signs, conducting routine screenings, communicating patient needs and changes in condition to clinical personnel, and supporting a positive patient experience. The MA also assists with patient communications, performs specified first-aid procedures under physician supervision, maintains compliant documentation, and provides health coaching and follow-up to a defined group of patients.

ArchWell Health focuses on value-based primary care for adults over age 60, emphasizing prevention, wellness, strong provider-patient relationships, and accessible neighborhood centers.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• EClinical Works or similar EMR experience.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-oriented skills.
• Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Commitment to embodying ArchWell Health’s values: be compassionate, strive for excellence, earn trust, show respect, stay resilient, and always do the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical histories.
• Perform examinations and routine screenings, keeping patients informed and addressing their questions and concerns about procedures.
• Listen and engage with patients throughout appointments, and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support a strong patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain and relay pertinent information to the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when asked, as a Medical Assistant-Float.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED