Medical Assistant

American Oncology Network•Muskogee, OK

12d•Onsite

About The Position

The Medical Assistant assists physicians with office-based medical procedures and performs phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role supports patient care through laboratory work, patient intake and documentation, procedure assistance, scheduling, and coordination of outside testing and referrals. The employee may be expected to work at any AON location to meet business needs and to work overtime when given sufficient notice. Other job-related duties may be assigned.

Requirements

High school diploma or GED.
Certifications and licenses as required by the state where employed.
BLS certification required.
Valid driver’s license and access to a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with the ability to perform venipuncture.
Critical-thinking skills, including problem-solving, analysis, decision-making, planning, time management, and organization.
Attention to detail and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to handle sensitive and confidential material and emotionally charged matters effectively.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to collaborate and support positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively remotely as required and in a fast-paced, multi-site environment while managing competing demands from multiple stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; EMR skills.
Travel requirement of less than 25%.
Ability to work Monday through Friday, 8:00 AM to 5:00 PM, and overtime when given sufficient notice.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform required quality control procedures before patient testing and document QC and QA corrective actions.
Perform laboratory blood work and blood draws, handle and process specimens, and prepare blood or bone marrow slides for evaluation.
Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory agency standards.
Send outside laboratory tests to the appropriate facility based on the patient’s insurance plan.
Maintain test-report logs, quality-control logs, equipment records, and checklists required by regulatory agencies.
Follow the AON patient identification policy and procedure during every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ9 depression screening as requested by the physician in the Onco/EMR system.
Place patients in exam rooms and prepare them for physicians in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient’s chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
Schedule outside testing, referrals to other physicians, and hospital admissions as ordered by physicians, when applicable.
Document testing and treatment in the medical record; prepare encounter forms for services or initial the required steps in the EMR for the electronic superbill.
Show physicians critical blood counts according to guidelines and obtain scans and CDs for physician review.
Maintain adequate supply inventory and place orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties necessary to keep the laboratory in compliance with state and federal regulatory agencies, and complete the required annual CEUs to meet C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with applicable federal and state laws and regulations concerning patient care, patient rights, safety, billing, and collections; follow AON and departmental policies, including IT policies and the Disaster Recovery Plan.
Maintain the confidentiality of patient information at all times.
Assist in training new employees on related job duties.
Work at any AON location as needed and work overtime when given sufficient notice.
Perform other job-related duties as requested by a supervisor or management to meet business needs.