Medical Assistant Family Medicine

Advocate Health and Hospitals Corporation • Elkhorn, WI

1d

About The Position

The Medical Assistant supports patient care in a family medicine clinic by preparing and rooming patients, collecting and documenting health information, carrying out clinical support procedures, and assisting physicians and advanced practice clinicians. The role follows approved orders, protocols, infection-control standards, and scope-of-practice guidelines while helping maintain smooth clinic operations and a positive patient experience.

The position requires care appropriate to the ages of patients served, including knowledge of growth and development across the life span and the ability to assess age-specific care needs. The Medical Assistant works under clinical supervision and may perform routine or advanced clinical tasks after demonstrating competency.

This is a full-time position of 40 hours per week. The schedule is Monday through Friday, between 7 a.m. and 5 p.m.; further details will be discussed during the interview.

Requirements

• GED or high school equivalency diploma.
• Completion of an accredited or approved Medical Assistant program, or two years of verifiable full-time experience as a Medical Assistant within the last five years.
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association must be obtained within 45 days, unless the department leader determines it is not required.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
• Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills, including keyboarding, navigating a Windows operating system, and using email; exposure to electronic medical records systems.
• Customer service skills that support a positive patient experience.
• Ability to meet the physical demands of the role, including sitting, standing, walking, lifting, squatting, bending, twisting, crawling, kneeling, climbing, and reaching above the shoulders throughout the workday.
• Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other team member when available.
• Functional speech, vision, hearing, and touch, and the ability to use fine-hand manipulation skills.
• Ability to work with frequent exposure to mechanical, electrical, and chemical hazards and to blood and body fluids.

Responsibilities

• Prepare and room patients for examinations by obtaining vital signs and gathering, documenting, and updating pertinent health information, including chief complaints, allergies, and medications.
• Monitor and complete Clinical Integration and Quality Improvement measures, notifying clinicians of opportunities within the Medical Assistant’s scope.
• Perform laboratory procedures such as strep tests, wound cultures, and specimen collection using aseptic technique and standard precautions.
• Assist physicians and advanced practice clinicians with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, and colposcopy.
• Administer routine medications under physician or APC orders or approved standing orders and protocols.
• Follow through on procedure and test requests, pre-approved care algorithms, appointment scheduling, and referrals.
• Refer questions to registered nurses and physicians or APCs according to scope-of-practice guidelines, and relay information to patients as directed.
• Communicate with clinicians and other health care team members to support smooth clinic flow and adjust workflow as needed.
• Communicate accurate and timely information to patients.
• Perform basic or advanced clinical support tasks based on specialty, competency, and clinical supervision, including tasks such as suture or staple removal, additional laboratory procedures, phlebotomy, EKGs, spirometry, Holter monitor application, and prescription refills under approved protocols.
• Provide care appropriate to the age-specific needs of patients in accordance with departmental policies and procedures.
• Wear protective clothing and equipment as needed and operate equipment necessary to perform the job.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Competitive compensation, with potential premium pay and incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED