Medical Assistant

Vivent Health • Austin, TX

21d • $24

About The Position

The Medical Assistant is a key member of the medical team, supporting high-quality, patient-centered care for individuals living with HIV and people at risk for HIV in a clinic setting. The role works collaboratively with an interdisciplinary health care team and contributes to a positive work environment. It calls for a compassionate and empathetic approach when supporting a diverse patient population.

The position combines direct patient support and clinical duties with administrative tasks. Responsibilities include welcoming and preparing patients, documenting information in electronic health records, supporting examinations and procedures, performing phlebotomy, processing specimens, administering medications and vaccines as directed, and helping patients understand their conditions and care. The Medical Assistant also supports referrals, clinic organization, quality improvement, and compliance with agency policies. The description notes that employees may be asked to perform additional job-related tasks as needed.

Requirements

• High school diploma or equivalent.
• Minimum of 1–2 years of experience working as a medical assistant in a clinical setting.
• Certified Medical Assistant (CMA); Registered Medical Assistant (RMA) accepted in states where applicable.
• Basic lifesaving certificate (BLS).
• Excellent verbal and written communication skills for interacting with patients, healthcare providers, and other staff members.
• Strong organizational skills to manage multiple tasks efficiently and prioritize workload.
• Ability to remain calm and composed under pressure while maintaining professionalism and focus in busy, demanding situations.

Nice To Haves

• HIV experience in a not-for-profit environment.

Responsibilities

• Greet and escort patients to examination rooms, ensuring a welcoming and comfortable experience.
• Take and record patients' vital signs, including blood pressure, pulse, and temperature.
• Assist patients in completing medical history forms and update electronic health records with relevant information.
• Prepare patients for examinations and procedures and assist healthcare providers.
• Perform phlebotomy and process specimens for laboratory testing, ensuring proper handling.
• Administer medications and vaccines as directed by healthcare providers, following established protocols and guidelines.
• Provide patients with instructions and educational materials related to their conditions, medications, and treatments.
• Maintain cleanliness and organization of examination rooms and medical areas.
• Process patient referrals for specialty care and follow-up as needed, helping ensure quality specialty care was provided.
• Perform administrative tasks, including answering phone calls, ordering supplies, stocking exam rooms, filing medical records, and processing insurance forms.
• Participate in quality improvement initiatives to enhance care delivery.
• Adhere to agency policies, including confidentiality, the Employee Handbook, the Health Care Corporate Compliance Plan, Standards of Conduct, and relevant training and policies.
• Perform additional job-related tasks as needed.

Benefits

• Generous paid time off, including 12 paid holidays.
• 401(k) with 100% employer match up to 5%.
• 12 weeks of fully paid parental leave for benefits-eligible employees after one year.
• Employer-subsidized medical, dental, vision, and gender-affirming care.
• Tuition reimbursement and licensure assistance.
• Employment may qualify for federal Public Service Loan Forgiveness programs, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED