Medical Assistant

Reid Health•Hagerstown, MD

11d

About The Position

Under the direction of the Provider(s) and Practice Supervisor/Manager, the Medical Assistant is the first point of care in the medical practice. The position assists providers with patient procedures and may perform routine laboratory tests, working hand-in-hand with providers to achieve quality patient outcomes. The Medical Assistant supports safe, efficient day-to-day patient care and is committed to patient satisfaction and safety. The role involves appropriate care for the ages of patients served, maintaining confidentiality, communicating with patients and families, and contributing to a collaborative team environment. The position may include other duties or responsibilities deemed necessary by management.

Requirements

Successful completion of a Medical Assisting course or EMT certification for consideration for the MA I position.
Completion of Registered Medical Assistant or Certified Medical Assistant training/credentials (RMA, CMA, or CCMA) for consideration for the MA II position.
BLS certification.
CMA, CCMA, or RMA certification.
Oral communication skills sufficient to develop patient rapport, discuss orders, take messages, and communicate effectively with patients regarding their care.
Written communication skills necessary for charting and documentation, including legible writing and spelling competency.
Ability to handle patient confidentiality.
Ability to provide care appropriate to the ages of the patients served.
Functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, email, and web-based applications.
Commitment to patient satisfaction and patient safety.

Nice To Haves

Associate degree.
One year of experience in a medical practice.
Applicants with at least 12 months of clinical experience as an NCA/CNA/PCT may complete the NCA-to-MA onboarding program to obtain the MA I job title within the organization.

Responsibilities

Take patient vital signs and perform injection and immunization procedures.
Chart and document patient care; write legibly and demonstrate spelling competency.
Prepare exam rooms and handle infectious waste using knowledge of sterile techniques.
Triage incoming telephone calls and perform routine laboratory procedures and specimen collection.
Communicate with patients and their families about orders and the course of care; communicate with pharmacies and take messages.
Maintain patient confidentiality and work effectively with peers in a team setting.
Use applicable scheduling and billing software, the Intranet and Internet, email, and web-based applications.
Greet and interact courteously with patients, families, visitors, and staff; demonstrate empathy and use therapeutic touch appropriately to calm and comfort.
Offer assistance to others, remain attentive to the needs and workload of the department, take ownership, and assume accountability for professional growth.
Support patient satisfaction and safety, ensure patient care proceeds efficiently and safely, and routinely use AIDET principles to support the patient experience.
Perform additional duties or responsibilities management deems necessary.