Medical Assistant

GoHealth Urgent Care - UCSF Health•New Hyde Park, NY

About The Position

The Medical Assistant provides collaborative support to medical providers, radiologic technologists, and patients through patient care management, organization, and communication. The role completes work accurately, to a high standard, and in a timely manner while supporting the organization’s vision, mission, and core values of Collaboration, Innovation, Diversity and Inclusion, Integrity, and Accountability. The position is affiliated with Joint Ventures and is part of Center Operations. It reports to the Manager, Regional Operations or On-Site Manager; assignments may also come from the Manager, Regional Operations, Team Leader, or On-Site Manager. No positions are supervised. The role combines patient registration and administrative duties with clinical support, including preparing patients for examinations, collecting vital signs, conducting point-of-care tests as needed, communicating patient information to providers, maintaining supplies and medical records, and supporting equipment quality controls and upkeep. The Medical Assistant also assists with patient follow-up and the daily opening and closing of the center.

Requirements

High school diploma or equivalent required.
Basic Life Support (BLS) certification required at the time of hire, obtained through the American Red Cross or American Heart Association.

Nice To Haves

Graduation from a Medical Assistant program preferred.
One or more years of Medical Assistant experience under a licensed healthcare supervisor within the last three years preferred.
Medical Assistant experience preferred for graduates of a Medical Assistant program; alternatively, two or more years of Medical Assistant experience within the last three years under a licensed healthcare supervisor may be used in lieu of a program.
Knowledge of medical terminology strongly preferred.

Responsibilities

Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
Process co-pays and schedule patient appointments for the assigned center.
Coordinate provider referrals to assigned specialists.
Answer patients’ questions about their care and keep them informed of their status.
Inform technical staff about patient flow.
Prepare patients for examinations by interviewing them to verify information, recording medical history, and confirming the purpose of the visit.
Perform preliminary physical tests, including blood pressure, weight, and temperature; escalate critical cases to a provider as needed.
Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to the provider.
Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have needed medical supplies.
Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
Maintain medical records and scan charts to patient files.
Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
Keep reception well maintained.
Conduct courtesy call-backs for patient follow-up.
Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
Follow operating instructions to perform and document daily equipment controls and calibration; maintain Quality Assurance/Quality Control logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Perform other duties as assigned.