MG Medical Assistant

Brown Medicine•Dartmouth, MA

11d•$18 - $30•Onsite

About The Position

This position functions as a member of the clinical team, completing assigned daily clinical operations to ensure smooth day-to-day operations in the HMG physician practice. The Medical Assistant I must maintain a professional, positive manner when interacting with patients and all customers in-person, over the phone, or via email. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide everyday actions with patients, customers, and colleagues.

Requirements

High School Diploma or equivalent required.
Education from approved medical assistant program or equivalent.
One to three years as a medical assistant required.
Strong customer service excellence expected.
Excellent communication and interpersonal skills required.

Nice To Haves

Experience with EMR strongly preferred (Athena preferred but not required).
Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Responsibilities

Works closely with providers to assist in delivering world-class care to patients.
Provides a high level of customer service to all new and existing patients of the practice.
Rooms patients and prepares them for the provider visit.
Takes vital signs as necessary, including accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, and respiratory rates, and enters them accurately into the EMR.
Records patient history, chief complaint, pharmacy information, and prescription list into the EMR for physicals.
Obtains required consents and completes necessary forms for specific visit types.
Performs in-office testing and EKGs as needed, including performing controls on certain in-office tests.
Assists providers with in-office medical procedures.
Properly labels all specimens, adhering to HMG policy.
Chaperones providers as required.
Administers vaccines and medications as ordered by the provider, adhering to HMG policies.
Responsible for following TCM (Transitional Care Management), CCM (Chronic Care Management), and RPM (Remote Patient Monitoring) workflows if active in the practice.
Stocks rooms and monitors expiration dates of exam room supplies.
Monitors and logs medication/vaccine refrigerator temperatures.
Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately.
Follows scheduling rules and schedules patient visits in other HMG practices.
Reviews schedules (clinical pre-visit review) to ensure the provider has necessary information for patient visits (e.g., results, consult notes, hospital notes). Contacts facilities or other practices to obtain missing information.
Schedules patient appointments and appropriate testing as ordered by the provider upon check-out or at any other requested time.
Performs outreach to select patient groups as directed for patient care and quality, and schedules specialty appointments and testing as required.
Informs manager of clinical supply needs or assists with ordering.
Obtains prior authorizations and/or insurance referrals as per practice need.
Works assigned clinical buckets timely.
Must be able to work independently with little supervision.
Adheres to HMG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.