Medical Assistant

Planned Parenthood of Maryland•Annapolis, MD

9d•$19 - $20•Onsite

About The Position

Planned Parenthood of Maryland (PPM) is seeking an empathetic, detail-oriented Medical Assistant to join its Annapolis center and provide compassionate, non-judgmental reproductive healthcare. The role performs clinical and administrative support tasks that help the center operate efficiently and contribute to a respectful, informed patient experience. The Medical Assistant guides clients through visits, assists providers during exams and procedures, and supports patients in understanding their reproductive health choices. The position includes providing empathetic, non-directive counseling about contraception, pregnancy, and STI risks in keeping with each patient's value system; assisting providers in accordance with PPM’s Standard Operating Procedures and Medical Standards and Guidelines; obtaining informed consent and answering questions about procedures, lab tests, and medications; and handling front- and back-office operations, including greeting clients, verifying insurance for next-day appointments, and using Epic electronic medical records. The position is subject to collective bargaining agreement (CBA) terms and conditions through SEIU 1199. Applicants must pass criminal background screening and be authorized to work in the United States. PPM requires COVID-19 vaccination as a condition of employment.

Requirements

High school diploma or GED.
Graduation from an accredited medical assistant program.
At least 1 year of experience in an outpatient clinical setting, or 2 years of experience performing front- and back-office Medical Assistant duties in a healthcare setting.
Excellent customer service, time management, and communication skills.
Ability to handle sensitive patient interactions without judgment.
Must pass criminal background screening.
Must have authorization to work in the United States.
COVID-19 vaccination is required as a condition of employment.

Nice To Haves

Certified Medical Assistant (CMA) credential.
Ultrasound experience.
Working knowledge of Epic EMR.
Bilingual fluency in English and Spanish.

Responsibilities

Provide empathetic, non-directive counseling and information about contraceptive options, pregnancy, and STI risks, consistent with each patient's value system.
Assist medical providers during examinations and procedures while following PPM’s Standard Operating Procedures and Medical Standards and Guidelines.
Welcome and guide patients through their visit in a service-oriented manner.
Obtain informed consent and answer patient questions about procedures, lab tests, and medications.
Perform front- and back-office support tasks, including greeting clients and verifying insurance for next-day appointments.
Use the Epic electronic medical records (EMR) system.