Medical Assistant - GI Clinic

Mosaic Life Care•Saint Joseph, MO

About The Position

The Certified/Registered Medical Assistant (MA) works under the supervision of leadership and provides assistive services that support patient flow, information gathering, and care in a clinic setting. The role also performs patient access duties, including patient check-in and appointment setting, to support care delivery and follow-up. Medical tasks are performed as directed by the clinic nurse or provider. The MA interviews patients and documents their responses, administers and documents prescribed medications and treatments, observes and reports patient responses, and communicates about medication refills. The MA assists providers with examinations and procedures, prepares sterile fields, maintains equipment, collects and prepares laboratory specimens, provides instructions for sample collection, performs point-of-care testing, and carries out clinic procedures. The role also provides patient education materials as instructed, communicates with patients about appointments and documentation, monitors schedules and telephone inquiries, arranges referrals and testing, enters patient data, and records care in the medical record. The MA cleans and maintains patient-care areas and equipment to ensure the facility is sanitary, safe, and organized. Other duties may be assigned. The position requires travel between system facilities and off-site locations as needed.

Requirements

High school diploma.
If hired after 06/01/2021, completion of a Medical Assistant training program is required.
Certified Medical Assistant (CMA) certification upon hire, or Registered Medical Assistant (RMA) certification upon hire.
Basic Life Support (BLS) certification upon hire.
Ability to perform fine motor tasks and coordinate eyes and hands; walk; speak clearly; hear and answer the phone; perform data entry and typing; and handle basic bookkeeping and money.
Ability to work courteously and professionally with internal and external customers, work with interruptions, adapt to flexibility in hours and workflow, foster teamwork, and promote service and quality.
Ability to sit, reach, stand, walk, climb, balance, stoop, kneel, or crouch regularly; lift and/or move up to 10 to 25 pounds; and follow good body mechanics.
Ability to understand physician orders, medical terminology, and staff requests; gather information about patients’ conditions and evaluate effects of care; solve problems, interpret data, calculate, and explain information; follow policies and procedures; prioritize work and complete assignments; and manage stress in a fast-paced environment.
Ability to visually assess patient condition and use visual, hearing, feeling, and smell senses.
Ability to work around blood and body fluids, needles, cuts, back-injury risks, electrical output of personal computers, eye and neck strain, and other medical-office-related hazards.

Nice To Haves

Six months of experience in a physician’s office or healthcare setting.

Responsibilities

Interview patients and document their responses in the medical record according to standards.
Administer and document prescribed medications and treatments in accordance with organizational standards.
Observe, record, and report patients’ responses to medications and treatments to providers.
Document and communicate medication refill information.
Assist providers with examinations and procedures, including preparing sterile fields and maintaining equipment before and after procedures.
Collect and prepare laboratory specimens, instruct patients or family members in collecting samples and tests, and complete point-of-care testing.
Perform clinic procedures, including EKGs, Snellen eye testing, regular and pediatric E-chart testing, bone density testing (DEXA), incentive spirometry, ear lavage, dressing application or changes, wound care, and staple removal.
Provide education materials to patients as instructed by providers.
Communicate with patients regarding appointments, insurance forms, medical releases, and other documentation.
Monitor patient scheduling, respond to and refer incoming telephone inquiries, answer patient inquiries, and maintain timely patient flow.
Arrange patient referral testing at other facilities or specialty care.
Accurately and completely enter patient data into the computer system, including registration, medical record assignment, and visit creation.
Document observations, treatments, procedures, medications, and telephone conversations in the medical record according to standards.
Clean and maintain patient-care areas, examination rooms, and equipment to ensure a sanitary, safe, and organized facility.
Travel between system facilities and off-site locations as needed.
Perform other duties as assigned.