Medical Assistant

One Medical•Hanover, NH

13d•$19 - $21•Onsite

About The Position

One Medical is seeking a Medical Assistant, internally referred to as a Lab Services Specialist / Member Support Specialist, to provide venipuncture and other clinical support services in an office. The role focuses on creating an exceptional patient experience, serving as a patient ambassador and first point of contact, removing barriers to care, and maintaining the welcoming appearance of the office. The Medical Assistant may also provide support requested by the Practice Coordinator, Operations Manager, or providers. The position combines specimen collection and clinical tasks with front-desk, administrative, and office upkeep responsibilities. The Medical Assistant uses empathetic, customer-focused communication, works collaboratively with the care team, and adapts to changing patient and team needs. The role is based at One Medical’s Hanover, New Hampshire office adjacent to Dartmouth’s campus. It is full time at 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 5:30 p.m. The stated pay is $19–$21 per hour based on a full-time schedule.

Requirements

At least 6 months of relevant Medical Assistant or Phlebotomist experience outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE communication framework in clinical and administrative patient interactions, and support patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach.
Provide venipuncture services for patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, team problem solving, and support for providers’ ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the organization’s technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and its Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.
Regular team members working 24 or more hours per week and their dependents are eligible for benefits starting on the team member’s date of hire.