Medical Assistant

NORTHSHORE HEALTH CENTERS • Hammond, IN

3d • Onsite

About The Position

The Medical Assistant assists NorthShore providers in treating patients according to established clinical guidelines. Assignments may be in various specialties. The role maintains clinical standards of care and requires proficiency and confidence in NorthShore clinical competencies. Work is performed in an ambulatory care environment, with frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful, and interactions are constant and sometimes interruptive. Travel outside NorthShore locations is rare.

The position requires the minimum education or credential applicable under Indiana/HRSA requirements: Certified or Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse, or Registered Nurse licensing. Phlebotomy experience is required. Two years of healthcare-setting experience and bilingual ability are preferred.

The job involves a range of physical activities, including sitting, walking, standing, bending, squatting or crouching, climbing, kneeling, twisting or turning, and fine motor manipulation. Requirements also include lifting and carrying loads up to 50 pounds and over 50 pounds, and pushing loads up to 300 pounds. The employee may be exposed to infectious and contagious diseases, work with patients in varied circumstances, respond to emergency or crisis situations, work irregular hours occasionally, and wear personal protective equipment as necessary. Reasonable accommodations can be made for people with disabilities to perform the essential functions.

Requirements

• Meet the minimum education or credential requirement applicable under Indiana/HRSA: Certified or Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse, or Registered Nurse licensing.
• Phlebotomy experience.
• Ability to analyze situations and solve problems at strategic and tactical levels.
• Excellent interpersonal and customer service skills.
• Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and related administrative practices.
• Organization and planning skills.
• Critical thinking and problem-solving skills.
• Ability to maintain composure and operate with emotional intelligence.
• Ethical reasoning and decision-making skills.
• Strong attention to detail.
• Receptiveness and responsiveness to feedback.
• Excellent verbal and written communication skills.
• Time management, prioritization, and sense of urgency.
• Proficiency with Microsoft Office Suite or related software.
• Ability to meet the described physical requirements, including lifting and carrying loads over 50 pounds and pushing loads up to 300 pounds.
• Ability to respond to emergency or crisis situations according to facility plans, protocols, and procedures.

Nice To Haves

• Two years of experience working within a healthcare setting.
• Bilingual ability.

Responsibilities

• Perform ancillary tasks such as measuring weight, height, blood pressure, and pulse, and conducting urinalysis, pregnancy tests, and glucometer testing; document results in the patient’s EHR chart.
• Screen patients for chief complaint, medical history, and allergy information, and document details in the patient chart.
• Set up examination rooms, prepare equipment, and assist providers during examinations and treatments.
• Attend to patients’ comfort and safety needs.
• Assist providers with minor procedures and follow sterile techniques.
• Complete laboratory requisitions accurately and ensure specimens are sent safely and promptly to the appropriate laboratory.
• Perform in-house laboratory testing requested by providers in accordance with CLIA standards and guidelines, and record results appropriately.
• Administer age-appropriate vaccinations and record vaccination information in the Indiana CHIRP database system.
• Explain procedures and treatments to patients to gain cooperation and understanding and alleviate apprehension.
• Respond to life-saving situations according to clinical standards, policies, procedures, and protocols.
• Maintain stock and inventory and requisition supplies as needed.
• Sterilize instruments and follow infection-control policies.
• Record and maintain accurate clinical information in patients’ EHR charts.
• Contact patients regarding laboratory results and coordinate follow-up appointments when results are abnormal.
• Complete provider order logs, send patient reminder letters when necessary, and track patient test results.
• Ensure appropriate follow-up is completed for provider-reviewed results and consultations.
• Review staff knowledge and techniques to complete required competencies and assist with deficiencies.
• Maintain proficiency across training areas in daily work.
• Attend required meetings and training sessions.
• Perform other tasks assigned by management; duties may change at management’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed