Medical Assistant

GoHealth Urgent Care • New Castle, DE

3d • $20 - $27 • Onsite

About The Position

ChristianaCare and GoHealth Urgent Care operate urgent care centers across the Delaware/Maryland area. The Medical Assistant supports patient examinations and treatment under the direction of an urgent care provider. The role combines clinical support with front-desk and administrative duties, including patient registration, interviewing patients, taking vital signs, collecting blood samples, preparing specimens, and preparing examination rooms.

The Medical Assistant also supports patient flow, point-of-care testing, referrals, medical records, equipment quality controls, supply inventory, and the daily opening and closing of the center. The job description notes that duties are not limited to those listed and may be revised or supplemented by management.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification at the time of hire, obtained through the American Red Cross or American Heart Association.
• At the time of hire, one approved medical assistant certification is required: CCMA, CMA, RMA, NCMA, or NRCMA, with the listed certifying organizations.
• CPOE certification for order entry is required within two weeks of the start date.
• In lieu of an approved medical assistant certification, an applicant may provide a certification or qualification as a graduate of an accredited school of nursing, LPN, RN, or EMT verified through the National Registry of Emergency Medical Technicians.
• Basic medical assistant skills.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, able to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all persons fairly, respectfully, and sensitively toward cultural and social differences.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Register patients, obtain required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate referrals from providers to assigned specialists.
• Answer patient questions about their care and keep patients informed of their status.
• Inform technical staff about patient flow.
• Prepare patients for examinations by conducting interviews, verifying patient information, recording medical history, and confirming the purpose of the visit.
• Measure preliminary physical indicators, including blood pressure, weight, and temperature, and escalate critical cases to the provider as needed.
• Conduct point-of-care tests as needed, including flu, strep, urinalysis, ECG, and HCG testing, and provide patient information to providers.
• Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory and regularly check supply expiration dates.
• Maintain medical records and scan charts into patient files.
• Answer phone calls and collect and sort daily incoming and outgoing postal correspondence.
• Keep the reception area well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Hands-on, immersive training and coaching program with classroom and shadowing days alongside peers.
• Onsite managers who support team members and their growth.
• Medical, dental, vision, and other benefits.
• 401(k) with company match.
• Paid time off starting at 208 hours annually.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED