Medical Assistant - Remote Support

The Vancouver Clinic P.S.•Vancouver, WA

2d•Remote

About The Position

Internal Medicine is seeking a Medical Assistant to join its Remote Support team. The role supports patient health and well-being by facilitating telephone communication and completing routine in-basket tasks. The Medical Assistant is expected to manage time independently, achieve strong in-basket results, communicate with kindness and professionalism, understand the clinic’s vision, and provide patient-focused care. The position is remote after successful completion of onsite training and satisfaction of remote-work requirements, with an expectation to work onsite one day per month. The employee must live in the local Vancouver, Washington, or Portland, Oregon, area and have a secure home network with minimum upload speeds of 5 Mbps and download speeds of 25 Mbps. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role requires working with a diverse population of patients and colleagues, including people seeking or considering care related to vaccinations, reproductive health, end-of-life decisions, and gender-affirming treatment. This must be possible with or without reasonable accommodation. Offers are contingent on successful completion of background screening and immunization requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available. The workplace is alcohol- and drug-free.

Requirements

At least 2 years of back-office Medical Assistant experience in primary care.
High school diploma or equivalent.
Completion of one of the following: experience and training resulting in a nationally recognized Medical Assistant certification; a formal Medical Assistant program; a formal medical services training program of the United States Armed Forces; EMT training and certification; or current Washington State Nursing Assistant-Certification.
Obtain a Washington State Medical Assistant credential within the required timeframe and maintain it in active status throughout employment.
Experience processing prescription refills.
General knowledge of different medications and drug classes.
Current American Heart Association Health Care Provider BLS CPR certification.
Ability to meet remote-work requirements, including living in the local Vancouver, WA, or Portland, OR, area and having a secure home network with at least 5 Mbps upload and 25 Mbps download speeds.
Ability to work with a diverse population of patients and colleagues, with or without reasonable accommodation.
Authorization to work for any employer in the United States.

Nice To Haves

Experience in an Internal Medicine department.
Experience with an electronic health record; Epic experience is strongly preferred.

Responsibilities

Process prescription refills, MyChart messages, telephone calls, result notes, CRM requests, referrals, and other in-basket tasks using protocols and department workflows within scope of practice.
Document in the electronic medical record using standardized documentation and department protocols.
Identify and resolve issues by clarifying them with department leadership and/or a medical provider.
Accurately review, gather, and document pertinent medical information needed by providers to process in-basket encounters within scope of practice.
Ensure all in-basket encounters are handled within 72 business hours.
Make EMR entries that are objective, factual, time-specific, accurate, correctly spelled, and use department-approved medical abbreviations and terminology.
Document all patient contact, including messages left for patients, telephone conversations, and face-to-face communication.
Schedule patient appointments according to department protocols and workflows.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D coverage
Long-term disability coverage
Health savings account
Flexible spending account
Employee assistance program
Supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, and legal services
401(k) retirement plan with employer matching contributions up to 4%
Competitive total rewards program; eligibility and compensation and time-off programs vary by position type, FTE, department, and primary work state