Medical Assistant

National Spine & Pain Centers•White Plains, MD

11d

About The Position

The Medical Assistant works under the guidance of the Center Manager and Provider(s). The role involves greeting patients, relaying telephone messages to appropriate recipients, assisting with procedures, and performing other assigned clinical responsibilities using sterile and aseptic techniques. The position is based in an ethical, fast-paced clinical office with a generally moderate noise level. It involves regular close interactions with patients and potential exposure to bloodborne pathogens and other diseases or infections. Infection-control policies and procedures are followed to minimize risk. The role uses standard office and clinical equipment and requires regular sitting, standing, bending, walking, seeing, talking, and listening, along with manual dexterity and hand-eye coordination. Occasional reaching, stooping, kneeling, crouching, and pushing, pulling, lifting, or moving up to 25 pounds may be required. Operating a motor vehicle with a valid driver's license may be necessary.

Requirements

High school diploma, GED, or equivalent.
At least one year of directly related experience, preferably in a group practice setting.
Ability to take vital signs.
General knowledge of healthcare and medical terminology.
Working knowledge of insurance criteria pertaining to patient lab tests, X-rays, and other procedures.
Excellent patient care skills and awareness of the legal implications of work and words in healthcare.
General knowledge of OSHA and HIPAA regulations.
Excellent organizational and multitasking skills with acute attention to detail.
Ability to apply common-sense understanding to carry out instructions provided in written, oral, or diagram form.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to learn and use new software technologies for electronic patient medical records and practice-management scheduling systems.
Ability to operate a motor vehicle with a valid driver's license, as needed.
Ability to perform extensive and regular periods of sitting, standing, bending, walking, seeing, talking, and listening; maintain manual and finger dexterity and hand-eye coordination; and occasionally reach, stoop, kneel, crouch, or move up to 25 pounds.

Nice To Haves

Graduation from an accredited Medical Assisting program is preferred.
A minimum of two years of clinical Medical Assistant experience, preferably in a specialty practice, is listed as an alternative qualification.

Responsibilities

Greet patients in waiting areas, exam rooms, and procedure rooms as appropriate.
Prepare patients for care and ensure their comfort and safety.
Manage daily patient flow and act as a liaison between Providers and patients, anticipating and supporting their needs and preferences.
Monitor clinical messages, communicate information to Providers, and relay responses to patients.
Organize, clean, and prepare exam, procedure, and recovery rooms before and after each patient.
Complete patient chart documentation, including obtaining diagnostic studies; taking and recording vital signs; reviewing medications, dosages, schedules, and allergies; and recording Provider orders and prescriptions.
Provide discharge and follow-up instructions, educational brochures, and dietary requirements to patients.
Assist with assigned follow-up programs, including pre- and post-procedure patient calls.
Follow safety and infection-control procedures, including protective protocols for X-ray exposure; maintaining sterile disposable equipment, supplies, and accessories; properly disposing of contaminated waste under Universal Precautions and OSHA regulations; and applying aseptic and sterile techniques.
Protect patient confidentiality and privacy under HIPAA guidelines, including using privacy curtains and doors appropriately and documenting patient care properly.
Assess medical and emergency equipment and accessories daily while the Center is operating, and report malfunctions to the Center Manager.
Assist with administrative duties when patient care and clinical duties are complete.
Adhere to applicable federal and state compliance regulations, the NSPC Code of Conduct, the NSPC Employee Handbook, compliance policies and procedures, and healthcare fraud, waste, and abuse laws.
Understand, comply with, and enforce NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
Complete annual compliance training, adhere to the overall compliance program, and report issues.
Perform other duties as assigned.