Medical Assistant

GoHealth Urgent Care • North East, MD

12d • $20 - $27 • Onsite

About The Position

The Medical Assistant assists in the examination and treatment of patients under the direction of an urgent care provider. The role includes managing patient check-in and registration, interviewing patients, measuring vital signs, and recording information in patient charts. The Medical Assistant also draws and collects blood samples, prepares specimens for laboratory analysis, and prepares treatment rooms for examinations.

The position supports both clinical and front-desk operations at assigned urgent care centers. Responsibilities include processing patient paperwork and payments, scheduling appointments, coordinating specialist referrals, conducting point-of-care tests, maintaining medical records and supplies, supporting equipment quality controls, and communicating with patients and staff. Other duties may be assigned.

Requirements

• High school diploma.
• Basic Life Support (BLS) certification at the time of hire, obtained through the American Red Cross or American Heart Association.
• One of the following certifications at the time of hire: CCMA, CMA, RMA, NCMA, or NRCMA, as specified in the posting.
• CPOE certification for order entry within two weeks of the start date.
• In lieu of an approved medical assistant certification, a nursing school graduate or LPN/RN, or an EMT certified through the National Registry of Emergency Medical Technicians, is accepted at the time of hire.
• Knowledge of basic Medical Assistant duties.
• Ability to type quickly and basic computer knowledge.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, with the ability to use experience and judgment to perform varied tasks, participate on a team, and accomplish goals.
• Exceptional written and verbal communication skills.
• Ability to interact with and treat all persons with fairness, respect, and sensitivity to cultural and social differences.

Nice To Haves

• Graduate of a Medical Assisting Program.
• Medical Assistant experience.
• Front Desk experience.

Responsibilities

• Conduct patient registration, secure required paperwork and insurance documentation, and verify insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned centers.
• Coordinate provider referrals to assigned specialists.
• Answer patient questions about their care and keep them informed of their status.
• Inform technical staff about patient flow.
• Prepare patients for examination by interviewing them, verifying patient information, recording medical history, and confirming the purpose of the visit.
• Perform preliminary physical tests, including measuring blood pressure, weight, and temperature; escalate critical cases to the provider as needed.
• Conduct point-of-care testing as needed, including flu, strep, urinalysis, ECG, and HCG tests, and provide patient information to providers.
• Stock supplies and maintain examination rooms, the front desk, and reception area; ensure providers have needed medical supplies.
• Complete order sheets to maintain supply inventory levels and regularly check supply expiration dates.
• Maintain medical records and scan charts to patient files.
• Answer phone calls and collect and sort incoming and outgoing daily postal correspondence.
• Ensure the reception area is well maintained.
• Conduct courtesy callbacks for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily equipment controls and calibration; maintain quality assurance and quality control logs, troubleshoot equipment breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• Perform other duties as assigned.

Benefits

• Monthly incentive pay based on performance metrics.
• Ongoing referral bonus opportunities.
• Medical, dental, and vision coverage, plus more.
• 401(k) with company match.
• Generous paid time off, starting at 208 hours annually.
• Hands-on immersive training and coaching program with classroom and shadowing days.
• Onsite managers who support team members and their growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED