Medical Assistant - Special Part-Time - NWC

Ingham County•Lansing, MI

3d•Onsite

About The Position

Under the supervision of a Health Department Coordinator or Supervisor and Medical Director, the Medical Assistant supports medical operations at the Ingham County Neighborhood Wellness Center (NWC). The role assists healthcare providers with examinations and procedures, performs provider-directed tests, and helps maintain an efficient flow of patients. Duties include preparing charts, conducting initial interviews, preparing patients for preventive screenings, recording results, checking insurance eligibility, and referring patients to healthcare enrollment assistance sites. The position is cross-trained to provide both clerical and clinical support and may help train new employees and medical students on NWC operations. The Medical Assistant prepares clinic areas, receives patients and families, gathers background information, assists with forms, takes vital signs, conducts approved screenings and tests, and documents care in the electronic health record (EHR). The role supports referrals and appointments, performs CLIA-waived testing in accordance with training and quality assurance procedures, may prepare specimens for outside laboratories, and follows NWC standing orders, standard operating procedures, privacy requirements, and Health Department policies. It also provides accessible, respectful service to people facing language, disability, literacy, or other barriers to care. The position works indoors, travels for meetings and appointments, and may visit personal residences or attend Sunday events at the church where the site is located. Work involves exposure to communicable diseases, blood and other body fluids, and individuals in crisis. The role requires physical activities including standing, walking, carrying, reaching, handling, typing, and repetitive hand and wrist movements, with light work exertion of 20 pounds or less.

Requirements

High school diploma or equivalent.
Graduation from a recognized Medical Assistant program.
Medical Assistant credentialing that meets federal CMS guidelines for Meaningful Use compliance.
Maintain current CPR training during employment.
Ability to communicate and respond to inquiries in person and over the phone.
Ability to operate a PC or laptop and enter and retrieve information from a computer.
Ability to enter data into MCIR and NextGen systems.
Ability to handle varying and often high levels of stress.
Effective communication skills and the ability to engage, interact, and work with all individuals to ensure clarity and understanding.
Ability to perform the physical functions described, including light work requiring exertion of 20 pounds or less, with reasonable accommodations available for qualified applicants.

Nice To Haves

Six months of experience in a clinic setting is preferred.

Responsibilities

Prepare assigned clinic areas and sites for activities according to established protocols and checklists.
Communicate supply and material needs to the Charge Nurse or other staff involved in purchasing.
Receive patients and families, conduct initial interviews, gather background information, assist with forms, and answer routine questions about operations and services.
Prepare patients for examinations, document complaints and symptoms, and take vital signs including temperature, blood pressure, pulse, and pulse oximetry as applicable.
Use a Cholestech machine and patient blood samples to check cholesterol, related lipids, and blood glucose levels.
Record vital statistics, visit information, care, and communications in the EHR and maintain client documentation according to NWC protocols.
Contact specialists, hospitals, laboratories, or other facilities to arrange appointments; notify patients or caregivers and help track referrals.
Administer provider-ordered standardized tests and procedures, including COVID-19 and flu tests, blood pressure screenings, cholesterol, glucose and lipid checks, peak flow testing, and other onsite tests.
Assist healthcare professionals with medical examinations and perform CLIA duties and Safety Monitor functions as needed.
Collect or receive samples, perform CLIA-waived tests in accordance with training and quality assurance procedures, document results, and prepare specimens for outside laboratories when needed.
Provide care according to NWC Standing Orders, Standard Operating Procedures, and Health Department Core Values.
Work with people facing language, disability, literacy, or other barriers to help them obtain healthcare.
Protect the security and confidentiality of client records, follow Health Department privacy procedures and HIPAA standards, and educate clients and families about privacy rights.
Complete required HIPAA, HITECH, bloodborne pathogen, internal education, and meeting requirements.
Perform clerical tasks such as assisting with paperwork, screening for insurance coverage, updating client information, verifying appointments, and scheduling appointments.
Assist other support staff and complete clerical, recordkeeping, and account-keeping assignments as needed.
Attend Sunday events at the church where the site is located when required.
Perform other duties as assigned and, during a public health emergency, perform related duties as required.