Medical Assistant Urology Clinic

Banner Health • Scottsdale, AZ

4d • Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing medical care and direct patient care in Banner – University Medicine’s Urology Clinic. The role helps deliver an excellent patient experience by preparing patients for examinations and treatment, assisting providers with exams and minor in-office procedures, coordinating patient care, and maintaining accurate records. It also provides administrative and clerical support to the clinic, including patient check-in, phone support, scheduling, referrals, and supply management. The position works under the direct supervision of providers and may float to North Scottsdale.

This is a full-time, 40-hour-per-week day-shift position, Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekends. Uncertified Medical Assistants may be considered and have 12 months after employment begins to obtain national certification; Banner provides study materials and pays the certification cost. A passing score results in a pay increase. Career advancement and tuition assistance opportunities are available.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Completion of an approved medical assistant training program as defined by state regulations.
• Active Medical Assistant certification is required, with current membership where applicable. Accepted certifications include RMA through AMT, CMA through AAMA, CCMA through NHA (test administered after July 1, 2017), or NCMA through NCCT.
• BLS certification is required.
• Strong computer skills, including the ability to work with medical software.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple changing priorities effectively and in an organized manner.
• Uncertified Medical Assistants may be considered but must obtain national certification within 12 months of starting employment.

Nice To Haves

• Experience with office medical procedures and treatments.
• Knowledge of insurance, managed care operations, EMR, and scheduling software.
• Additional related education and/or experience.

Responsibilities

• Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to the clinician.
• Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; serve as a chaperone when needed and use universal precautions and personal protective equipment.
• Prioritize patient flow through the clinical process.
• Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling clinic, hospital, and ancillary treatments and tests.
• Communicate test results to patients and support clinicians in providing optimal care; administer medications when authorized by policy or direction.
• Maintain complete and accurate patient records, including relevant laboratory results, authorizations, imaging, hospital records, and prior care documentation; provide billing information in a timely manner.
• Provide clerical support, including answering phones, checking in patients, scheduling appointments, and following up on referrals.
• Clean and disinfect equipment, instruments, examination rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidance for hazardous substances.
• Perform basic equipment maintenance and coordinate repairs.
• Order and stock supplies and manage medication-related tasks, including expired medications or equipment and recalls.
• Maintain effective communication with internal and external customers and contribute to a service-oriented team environment.
• Complete required onboarding and orientation activities, including simulation training as directed.

Benefits

• Scrub allowance.
• Tuition assistance or reimbursement.
• Medical Assistant certification study materials and payment of certification costs for eligible uncertified hires.
• Career advancement opportunities through the Medical Assistant career ladder and other roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED