Medical Assistant

Concentra • Lower Paxton Township, PA

3d

About The Position

At Concentra, the Medical Assistant is a vital member of the patient care team, supporting the mission to improve the health of America's workforce. The role performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The Medical Assistant delivers efficient, accurate, one-on-one care in a fast-paced environment and helps ensure patients receive quality clinical care and a welcoming, respectful, and skillful patient experience.

The position also includes front- and back-office clerical work related to patient care and record keeping, equipment and supply upkeep, and collaboration with center leadership to support patient flow. The role requires discretion and secure handling of confidential information.

Requirements

• Vocational, technical, or business school education.
• At least one of the following: graduation from an accredited medical assistant program (completion of an externship highly preferred); at least one year of direct patient care experience as a medical assistant; or experience as a military medical specialist. Must meet credentials required in the state of employment and applicable regulations.
• Customarily, at least six months of medical assistant experience.
• Knowledge of medical procedures and medical terminology.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and the ability to interact with people tactfully and professionally.
• Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
• Clear, professional verbal and written communication skills.
• Teamwork focus and ability to maintain working relationships with colleagues at all levels.
• Willingness to participate in initial and ongoing training as required.
• Ability to obtain all required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
• Intermediate knowledge of Microsoft Office, such as Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

• Completion of an externship as part of an accredited medical assistant program.
• Working knowledge of state-specific occupational medicine requirements.

Responsibilities

• Perform DOT and non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, take vital signs, and perform required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
• Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
• Assist providers during examinations and treatment.
• Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
• Prepare and assist the clinician with procedure setup and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
• Complete quality assurance activities for equipment, medical devices, and testing processes used in the center.
• Maintain supplies, clean rooms and equipment, and stock examination rooms.
• Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
• Notify the supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
• Partner with center leadership to assist with patient flow and volume.
• Keep patients informed of expected wait times throughout their center visit.
• Perform front- and back-office clerical tasks associated with patient care and proper record keeping, ensuring documentation is accurate.
• Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Help maintain a neat, clean, and orderly facility.
• Complete applicable training, including monthly clinical competency training.

Benefits

• 401(k) retirement plan with employer match.
• Medical, vision, prescription, telehealth, and dental plans.
• Life and disability insurance.
• Paid time off and extended illness days.
• Colleague referral bonus program.
• Tuition reimbursement.
• Commuter benefits.
• Dependent care spending account.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed