About The Position

Performs routine clinical and administrative duties in support of assigned area or office. At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Deeper Caring. Smarter Healthcare. Talk to our patients and their families about “Deeper Caring,” and they'll tell you stories about miracle babies, lives saved through sheer determination, and the comforting kindness of others. About people who advocated for the family’s best interests and cared for them in body, mind, and spirit. For our employees, “Smarter Healthcare” means constantly improving how we deliver care. It could be a new technology, a streamlined process, or a cutting-edge program leveraging our system strengths. But, no matter how you look at it, our service vision is integral to our culture today and what we strive to be tomorrow. We invite you to share in the Memorial Experience – where touching lives, lifting spirits, and healing the human body is our profession’s greatest privilege and reward.

Requirements

  • Accredited Program: Medical Assistant (Required)
  • BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART), BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)
  • Fingerprint Screen (FINGERPRNT) - Florida Department of Children's & Family (DCF)
  • Can be graduate of an accredited EMT (Emergency Medical Technician) or MA (Medical Assistant) Diploma program, possess Medical Assistant Registration or Medical Assistant Certification; or; or have six (6) months of patient care experience.
  • Six (6) months of patient care experience in lieu of graduate of an accredited Medical Assistant or EMT program.

Nice To Haves

  • Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.

Responsibilities

  • Follow-up on reported issues and assists with service recovery.
  • Under the supervision of physician, physician assistant, nurse practitioner or nurse, assists with performing patient assessments and treatments.
  • Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
  • Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application and procedural tray/room set-up.
  • Activates of My Chart Accounts where appropriate.
  • Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.
  • Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration.
  • Maintains equipment and medical supplies, including reordering, stocking, cleaning/disinfection per protocol, and troubleshooting.
  • Maintains examination areas.
  • Manages and facilitates all in-basket messages and patient phone calls.
  • Round with patients in practice to ensure Excellent Patient Experience is met.
  • Reviews/Documents Social Determinants.
  • Provides education/resources as needed.
  • Monitors and communicates changes in patient condition.
  • Documents patient care provided.
  • Provides discharge instructions and follows-up with patient as needed.
  • Recognizes and seeks help in emergent situations.
  • Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.

Benefits

  • Sign on Bonus
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