Medical Assistant

COMMUNITY MEDICAL CENTERS INC•Dixon, CA

19d•$27 - $28•Onsite

About The Position

The Medical Assistant (MA) works as part of the Care Team with licensed clinical staff and others to provide medical care to patients at Community Medical Centers. The role supports an excellent patient experience through intake assessments, pre-visit chart review, preventive-care monitoring, patient rooming, and related clinical and administrative processes. The MA works under the general direction of physician staff and reports directly to the Center Manager or Back Office Supervisor for site supervision, training, service delivery, and performance evaluations. The Chief Nursing Officer provides oversight of the MA’s clinical activities. The position is based at CMC Dixon in Dixon, California, and is full-time. Depending on operational needs, the MA may work evenings or weekends and may travel to different CMC clinic locations. Float Pool assignments involve working at various clinic locations throughout the workweek. The role is performed in an office environment within a clinic, with frequent contact with staff and the public; work may be stressful and may involve upset people.

Requirements

Satisfactory completion of an accredited medical assistant training program.
High school diploma or equivalent.
Ability to provide sensitive and respectful care to individuals from diverse backgrounds in accordance with CMC’s mission, vision, and values.
Current basic life support (BLS) certificate, or ability to obtain one before the date of hire.
Ability to pass CMC’s written proficiency test and clinical skills competency checklist during the initial orientation period.
Knowledge of medical practice and care, examination and treatment-room procedures, medical equipment and instruments, and common safety hazards and precautions.
Skill in assisting with treatments and administering medications as directed, taking vital signs, performing venipuncture and injections, maintaining records, accurately recording test results, and supporting department quality assurance.
Ability to establish and maintain effective working relationships with patients, medical staff, and the public.
Ability to maintain quality-control standards, react calmly and effectively in emergencies, interpret and apply guidelines and procedures, and communicate clearly.
Successful annual competency demonstration for identified skills and timely completion of required didactic and observational competency testing.
Ability to listen skillfully, acknowledge others’ needs and values using reflective listening and empathy, and respond helpfully.
Ability to communicate using welcoming words, appropriate tone and body language, eye contact, and a smile, and to provide customer service that reflects trust and respect.
Physical ability to handle and lift patients, perform manual and finger-dexterity tasks, and maintain eye-hand coordination.
Ability to stand and walk for long periods and occasionally lift and carry items weighing up to 35 pounds.
Vision correctable to 20/40 and hearing in the normal range for telephone contacts.
Ability to work with exposure to communicable disease and bodily fluids.

Responsibilities

Promote the organization’s mission, vision, and values.
Conduct patient intake assessments, including reason for visit, pertinent medical history, medication reconciliation, vital signs, consents, and vision or hearing screenings.
Set up telehealth appointments and conduct as much of the intake assessment as possible by telephone or video.
Review charts before visits to identify follow-up issues, screenings, and preventive care needs, and ensure appropriate screening tools have been completed.
Support CMC’s Team Care practices and conduct daily and ad hoc Care Team huddles.
Provide red carpeting services to patients and document patient self-management and follow-up goals during intake.
Prepare examination areas, immunizations, instruments, and supplies for procedures; prepare and stock examination rooms.
Help maintain efficient patient flow and alert appropriate leads or managers when patient wait times exceed 15 minutes.
Interpret for non-English-speaking patients as needed and help establish telephone or video remote interpretation for appropriate communication.
Administer ordered oral, intramuscular, intradermal, and subcutaneous immunizations within the scope of practice.
Perform and record urine dips, prepare urine samples for laboratory testing, instruct patients in specimen collection, and provide normal lab results only after provider sign-off.
Conduct CLIA-waived testing, including glucose, pregnancy, and rapid strep tests; perform capillary specimen collection and process and handle blood or other specimens.
Perform and document laboratory equipment quality control.
Record appropriate entries in the Electronic Health Record for face-to-face and telephone encounters.
Facilitate timely communication between providers and patients and assist providers and licensed nursing staff with intake assessments and patient calls.
Maintain supplies, check expiration dates, clean and sterilize supplies as directed, assist with reordering supplies and medications, and monitor autoclave and other supply expiration dates.
Perform electrocardiograms and spirometry testing as needed or ordered.
Monitor medical equipment for proper function and report suspected problems to the appropriate lead, manager, or director.
Coordinate in-house referrals and prior authorizations, follow up on urgent or STAT referrals as directed, and direct routine referrals to the Centralized Referral Department.
Provide individual patient education with and as directed by clinician staff and participate in required follow-up activities.
Perform clinic opening and closing procedures and participate in staff meetings.
Keep current with clinical tasks, inbox items, and administrative messages from leadership.
Support the assigned clinic in meeting organizational quality metrics and complete reportable disease records and required monthly reports.
Share receptionist duties when assigned to a small work site, when needed and consistent with training and competency.
Monitor vaccine viability and the vaccine refrigerator.
Provide designated front-office support when needed to maintain smooth clinic operations, consistent with training and competency.
Work at different clinic sites, evenings, or weekends when required by operational coverage needs.
Perform other duties as assigned.