Medical Assistant
About The Position
The Certified Medical Assistant provides detailed administrative support to the medical team and impeccable customer service support to and introductory interviews with service members. This team member will enjoy a variety of responsibilities in a robust clinical environment. At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.
Requirements
- High school diploma or equivalent degree.
- Current/Pending certification as a medical assistant or one year of experience as medical assistant.
- Ability to write routine reports and correspondence.
- Ability to read and interpret documents such as policy and procedure manuals.
- Basic computer skills.
- Excellent customer services and communication skills.
- Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
Nice To Haves
- Demonstrated understanding of and competence in serving culturally diverse populations.
Responsibilities
- Welcomes members by greeting them, in person or on the telephone; answering or referring inquiries.
- Verifies member information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit.
- Educates members by providing medication and diet information and instructions; answering questions.
- Completes records by recording patient examination, treatment, and test results.
- Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.
- Deliver accurate written messages to the medical team.
- Manage lab reports by flagging urgent findings and filing routine findings in the medical record.
- Manage requests for medication refill per policy. Obtain authorizations and submit to pharmacies.
- Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
- Maintains patient confidence and protects operations by keeping patient care information confidential.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
